NAMRATA PATEL
Ferntree Gully
Summary
During my time at Docthub, I played a key role in acquiring and onboarding enterprise users, significantly contributing to the company's growth in corporate accounts. I assisted in managing and renewing subscription models, providing tailored support to both individual and enterprise customers. Through proactive relationships management, I endured high levels of customer satisfaction and retention, helping clients maximize the value of their subscriptions. Additionally, I identified opportunities for up selling and cross- selling, which helped drive revenue growth across multiple subscription tiers. My efforts in collecting customer feedback and addressing their needs also influenced product and service improvements, enhancing overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Docthub HealthTech Private Limited
08.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
BACHELOR OF COMPUTER APPLICATION -
Shree Chimanbhai Patel Institute
Ahmedabad01.2021
Skills
- Customer service
- Strong Communication
- Strong Multi Tasking Ability
- Problem Solving
- Data entry
- Customer relations
- Active listening
- Critical thinking
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
Contact
FERNTREE GULLY, MELBOURNE 3156
Additionalinformation
I have neen recognized with "Employee of the Month" awards for my consistent commitment to customer satisfaction. Additionally, I hold a certification in Conflict Resolution and possess strong time-management and multitasking skills, enabling me to handle customer inquiries efficiently in a fast-paced environment.
Skills
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Technical support
- Live chat support
Education
Ahmedabad
Personal Information
Nationality: Indian
Timeline
Customer Service Representative
Docthub HealthTech Private Limited
08.2021 - 10.2024
BACHELOR OF COMPUTER APPLICATION -
Shree Chimanbhai Patel Institute
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