Namrata Singh
Franklin
Summary
With experience of more than 11 years in banking and 4 years in Pharmacy, have good interpersonal and leadership qualities. I have always strived for the best and ready for more challenges and experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bank Manager
Indian Bank
07.2018 - 05.2025
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
Assistant Manager
Indian Bank
07.2013 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Medical Representative
FDC
01.2012 - 02.2013
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
Hospital Pharmacist
Fortis Hospital
09.2009 - 12.2011
- Participated in medication utilization evaluations to identify areas for potential improvement in prescribing practices among clinicians.
- Kept abreast of new developments in pharmacotherapy by regularly attending professional conferences and workshops.
- Actively participated in hospital committees focused on enhancing patient safety through continuous performance improvement efforts.
- Streamlined pharmacy operations by implementing efficient workflow strategies and inventory control measures.
- Achieved significant cost savings for pharmacy by negotiating better rates with suppliers, without compromising on medication quality.
Education
Bachelor of Pharmacy - Pharmacy
Punjabi University Patiala
07-2009
Skills
- Team Leadership
- Retail Banking
- Pharmacy Sales
- Management Skills
- Marketing
- Branch administration
Accomplishments
- Supervised team of 06 staff members.
- Achieved all branch parameters by completing all targets with accuracy and efficiency.
Certification
- CAIIB Certificate
- Issued by IIBF
- Jul 2015
Languages
English
Timeline
Bank Manager
Indian Bank
07.2018 - 05.2025
Assistant Manager
Indian Bank
07.2013 - 06.2018
Medical Representative
FDC
01.2012 - 02.2013
Hospital Pharmacist
Fortis Hospital
09.2009 - 12.2011
Bachelor of Pharmacy - Pharmacy
Punjabi University Patiala
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