Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nanako Yoshida

Nanako Yoshida

Sydney,NSW

Summary

Although I have only worked part time in the food and beverage industry as a student, I am familiar with the customer service industry from years of experience as a yoga instructor and have the ability to calmly handle a variety of customers and situations.
I will also strive to build good relationships with other staff members in the workplace and contribute to making it a pleasant place to work for all.

I am very interested in the food and beverage industry and am committed to working actively and learning new things.

Overview

10
10
years of professional experience

Work History

Technical Support Engineer

Qlein Ltd.
Tokyo, Shinagawa
03.2021 - 12.2023
  • I was communicating and solving problems daily with engineers living in Canada, Ukraine, and Singapore.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • If there was trouble that I could solve, I took care of it, and if there was an error in the system that required a technical fix, I explained the situation to the engineers and escalated it to them.
  • I was part of a project developing an educational application, and was often asked for my opinions and suggestions on the design and content of the application at meetings.

Online Travel Agent

Tabi Tabi
Tokyo, Shibuya
01.2021 - 07.2023
  • I talked with clients and listened to their requests and proposed a completely personalized travel plan, from booking tickets and hotels to acting as a personal assistant while they were traveling.
  • We fulfilled the client's request as much as possible. We suggested and booked local activity experiences and restaurants according to the client's preferences, and passed on their requests to the hotel.
  • This job allowed me to work completely remotely and from home, so I moved to many different countries during this period.

Marketing & E-commerce Manager

Meiyo Corporation
Tokyo, Shinagawa
12.2017 - 12.2020
  • December 2017 Joined Meiyo corporation (fashion website 24h party) as a website operaton.
  • Mainly dealing with manufacturers and customers,
    I managed the website, created invoices, managed products, advertisements, photography, packaging and shipping.
  • I was also in charge of dealing with large clients, managing the website and publicity, Photoshop, email, and social networking for advertising.
  • I myself have also modeled and photographed for the site and for social media.
  • We were able to increase our social networking followers to to about 10K in about 3 months and to 30K in 6 months. By the time I left, we had 50K followers.

Yoga Instructor

LAVA International
Tokyo, NSW
09.2013 - 12.2017
  • Led group classes, workshops, seminars, and retreats for up to 50 students at a time.
  • Provided individualized yoga instruction to clients of all ages and skill levels.
  • Encouraged students to challenge themselves while maintaining safe boundaries.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • We sold health foods, clothing, yoga mats, etc. at our studio. Achieved the highest sales in the team at the most famous yoga school in Japan, which has about 500 stores nationwide, and was commended by the company.

Education

High School Diploma -

Private Tokai Uni. Associated Sagami High School
Kanagawa , Japan
03-2011

Dropped - Faculty of Music

Tokai University
Kanagawa,Japan

Skills

  • Yoga and Pilates expertise
  • Technical Troubleshooting
  • Diagnostics And Troubleshooting
  • System Troubleshooting
  • Help Desk Software
  • Technical Issue Resolution

Languages

Japanese
Native/ Bilingual
English
Professional

Timeline

Technical Support Engineer

Qlein Ltd.
03.2021 - 12.2023

Online Travel Agent

Tabi Tabi
01.2021 - 07.2023

Marketing & E-commerce Manager

Meiyo Corporation
12.2017 - 12.2020

Yoga Instructor

LAVA International
09.2013 - 12.2017

High School Diploma -

Private Tokai Uni. Associated Sagami High School

Dropped - Faculty of Music

Tokai University

Similar Profiles

CREATE PROFILE
Nanako Yoshida