Nancy Kandakji
Sydney ,NSW
Summary
Dynamic retail professional with proven expertise in customer service and POS system operation, honed at Coles and leading fashion retailers. Excelled in team collaboration, driving sales through exceptional service and product knowledge. Achieved consistent monthly sales targets, demonstrating patience, empathy, and a knack for creating engaging customer experiences.
Overview
2025
2025
years of professional experience
Work History
Retail Assistant
Coles
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Sales Associate
Vogue Clothing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Zimmerman
Miranda
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelors Of Nursing - Medicine
University of Wollongong
Wollongong, NSW06.2026
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Cash handling accuracy
- Sales floor organization
- Team collaboration aptitude
Languages
Arabic
Elementary
Timeline
Sales Associate
Zimmerman
10.2024 - Current
Retail Assistant
Coles
Sales Associate
Vogue Clothing
Bachelors Of Nursing - Medicine
University of Wollongong