System Analyst with extensive experience at Haileybury, specialising in stakeholder engagement, requirement gathering and data visualisation. Skilled in developing detailed documentation and performing data analysis to drive process improvements and maintain compliance. Proficient in SQL, translating complex requirements into actionable insights that enhance organizational efficiency and support informed decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Analyst
Haileybury
Keysborough, Australia
03.2025 - Current
Created detailed documentation, including flowcharts, diagrams, and manuals, to explain system design specifications to support both internal training and external audits, ensuring a clear understanding of systems and compliance.
Maintained up-to-date knowledge about technology developments related to the organisation's business processes.
Performed data analysis in tools like Excel and Power BI, and wrote reports to identify trends in customer feedback.
Collaborated with internal stakeholders to gather requirements for minor system enhancements, translating business needs into actionable tasks and ensuring alignment with organisational goals.
Mapped existing workflows using tools like Microsoft Visio to identify inefficiencies and propose streamlined alternatives, contributing to process improvement initiatives.
Conducted impact analysis for small system changes, assessing potential risks, and drafting communication materials to support smooth implementation and user adoption.
Project Analyst - Passenger Flow Optimisation
Western Sydney Airport & DXC Technology
06.2023 - 12.2023
Conducted requirements elicitation by engaging with stakeholders and translated business goals into functional system specifications.
Designed user flows and conceptual models in Microsoft Visio to visualise queue logic, system components, and passenger interaction scenarios.
Analysed operational and simulated data sets, including flight schedules and passenger wait times, to uncover patterns and identify areas for process improvement.
Developed data collection strategies and applied data reduction techniques to ensure accuracy and relevance of analysis.
Produced regular status reports and delivered insights to stakeholders, supporting data-driven decision-making.
Contributed to documentation of system logic and business rules to support future development and implementation planning.
Education
Bachelor of Information and Communication technology - Cloud computing and Web application development
Western Sydney University
Sydney
01.2024
Skills
Effective communication
Stakeholder engagement
Critical thinking
System documentation
Data visualisation
SQL proficiency
ITIL framework
Software development life cycle
Business process improvement
Requirements gathering
Certification
Professional Year Program in ICT, Monash Professional Pathways, Melbourne, This course aims to develop Australian workplace readiness in graduates.
Business Analyst Certificate, Australian Computing Society (ACS)
Advance Excel Certificates, Australian Computing Society (ACS)
CCNAv7: Introduction to Networks, Cisco
CCNAv7: Switching, Routing, and Wireless Essentials, Cisco
Salesforce Business Analyst
Accomplishments
Dean's Merit List: Recognised for academic excellence and awarded a place on the Dean’s Merit List for outstanding performance in the Bachelor of Information and Communication Technology program at Western Sydney University.
References
References available upon request.
Timeline
System Analyst
Haileybury
03.2025 - Current
Project Analyst - Passenger Flow Optimisation
Western Sydney Airport & DXC Technology
06.2023 - 12.2023
Bachelor of Information and Communication technology - Cloud computing and Web application development