- Enjoy weight training Passionate about balancing physical health with mental and emotional wellness
- Participate in hiking and running, as recreational activities to maintain physical fitness
- Learning new cooking techniques and expanding my culinary skills
- Travelling to many countries to experience different cultures
Simone Cole
South Yarra
Summary
Experienced System Analyst with Yarra Valley Water, skilled in business process analysis and effective communication.
Achieved enhanced user experience through interface updates and reduced downtime during Genesys Cloud migration.
Robust understanding of diverse business needs which assists in improving workflow, productivity and reliability.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills with a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
System Analyst
Yarra Valley Water
08.2018 - Current
- Troubleshot incidents reported by end-users and assisted with identifying permanent solutions.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Assisted with successful integrations with third-party applications, expanding functionality of the Engage and Genesys Cloud applications.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Improved system efficiency by analysing and optimising software processes.
- Reduced downtime during the Genesys Cloud migration by developing thorough rollout plans that minimised potential disruptions to daily operations and migrated over 100 users to the new platform on one day.
- Gathered requirements and performed gap analysis through design workshops with users.
- Assessed business requirements to create focused solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Fostered a culture of continuous improvement within the organisation by actively seeking feedback from end-users on system performance and incorporating user suggestions into future development efforts.
Education
Bachelor of Science -
Monash University
Clayton, VICHigh School
Nazareth College
Noble Park, VICSkills
- Business process analysis
- Systems analysis
- End user support
- Application support
- System upgrades
- Software testing
- Contract management
- Teamwork and collaboration
- Client relations
- Multitasking abilities
- Reliability
- Effective communication
- Relationship building
- Task prioritisation
Interests
Timeline
System Analyst
Yarra Valley Water
08.2018 - Current
Bachelor of Science -
Monash University
High School
Nazareth College
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