NAOMI ALICIA CASTILLO ESTRADA
Hove
Summary
Friendly and reliable hospitality professional with hands-on experience as a barista and waitstaff. Skilled in operating espresso machines, providing exceptional customer service, and thriving in fast-paced environments. Passionate about creating a welcoming space for all guests and contributing positively to team culture.
I am available to work on weekends and most weekdays, and I am flexible with shifts.
Overview
3
3
years of professional experience
Work History
Barista
Plenty Cafe
06.2025 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Japanese Restaurant Manager
Hiro Grill and Yakitori Bar
05.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Led by example on the floor during peak hours, supporting staff with hands-on service.
- Monitored daily sales, processed cash-ups, and reported revenue to upper management.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Waiter
SATO JAPANESE RESTAURANT
05.2022 - 05.2024
- Take orders from and serve food and beverages to customers.
- Perform consistent check-ins with customers to ensure satisfaction and respond quickly to complaints.
- Communicate with other staff and serve food and beverages to customers efficiently.
Coffee Barista
Coffee Gods Cafe
10.2023 - 02.2024
- Operated a commercial espresso machine to prepare a variety of espresso-based drinks with consistency and care.
- Resolved customer concerns professionally, maintaining a welcoming and inclusive atmosphere.
- Cleaned counters, machines, utensils, and seating areas daily.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Education
Bachelor of Arts - International business
University of South Australia
Adelaide, SA09-2025
English Course -
South Australian Institute of Business & Technology (SAIBT)
Adelaide, SA01.2022
High School - undefined
Naniwa High School
03.2018
Skills
- Provide Responsible Service of Alcohol (RSA)
- Responsible person(RP)
- ILETS: 55
- Language: Native in Japanese and Spanish
- Fluent in English
- Friendly, positive attitude
Timeline
Barista
Plenty Cafe
06.2025 - Current
Japanese Restaurant Manager
Hiro Grill and Yakitori Bar
05.2024 - Current
Coffee Barista
Coffee Gods Cafe
10.2023 - 02.2024
Waiter
SATO JAPANESE RESTAURANT
05.2022 - 05.2024
High School - undefined
Naniwa High School
Bachelor of Arts - International business
University of South Australia
English Course -
South Australian Institute of Business & Technology (SAIBT)
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