Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Naomi Broome

Koongal,Australia

Summary

Professional and committed individual looking for an employer to match my skills, abilities, knowledge and personal attributes. I have a strong ability to communicate efficiently and effectively across all facets.

Equipped with strong problem-solving abilities, willingness to learn.

Overview

19
19
years of professional experience

Work History

Placement Support Officer

CQID
Rockhampton, QLD
05.2023 - Current

  • Provide case management.
  • Direct support, and guidance to children, young people and their caregivers within alternative care arrangements like foster and kinship care.
  • Matching children to suitable care providers.
  • Monitoring placements through regular home visits, ensuring compliance and conduct reapprovals as needed.
  • Offering training and support to carers.
  • Liasing with families and internal and external stakeholders.
  • Ensuring the ongoing stability and wellbeing of the placement.
  • Meeting KPI’s
  • After hours support services to provide timely support to carers and children during emergencies.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Created, prepared, and delivered reports, Incident reports, case notes to various departments.
  • Face to face meetings, zoom meetings with stakeholders to ensure efficient issue resolution.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
  • Improved information collection and recordkeeping accuracy by creating, updating and carer and child files, case notes, call and email registers.
  • Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
  • Established rapport with carers and children, fostering long-term relationships.
  • Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
  • Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
  • Served as a reliable point of contact between carers and specialized teams, streamlining communication pathways effectively.

Team Leader - Maternity Cover

CQID
Rockhampton
04.2024 - 07.2025
  • Oversee program delivery.
  • Provide leadership and mentorship to the team.
  • Maintaining positive working relationships with staff, government agencies and stakeholders.
  • Managing case files and documentation.
  • Ensuring a timely processing of referrals, oversee the maintenance of accurate case records and documentation and monitor reporting and data collection.
  • Ensuring the development and updating of support plans in kinship care placements.
  • Managing complex cases.
  • Ensuring program targets, standards are met within legislative, program and funding requirements.
  • Meetings with government agencies, internal and external stakeholders.
  • After hours support services.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Youth & Disability Support Worker

Thrive House
Rockhampton
05.2022 - 05.2023
  • Personal Care
  • Administering Medication
  • Transporting clients to appointments
  • Meal Planning/Shopping
  • Shift Notes, Incident Report’s
  • Community Access
  • Outreach services
  • Working in a team to provide high quality care
  • Cleaning
  • Meetings with Stakeholders.

Cultural Heritage Field Officer

Ensham Mines
Emerald
05.2010 - 01.2011
  • Collecting& Identifying Artefacts
  • Team Leader
  • OH&S Procedures

Cultural Heritage Field Officer

Archaeo Cultural Heritage Services
Milton
08.2011 - 12.2010
  • Collecting& Identifying Artefacts
  • Team Leader
  • OH&S Procedures

Personal Assistant

Graham Morris
Emerald
01.2008 - 09.2008
  • Collecting, Coding Artefacts
  • Advertising
  • Deliveries

Legal Secretary

Legal Link
Caboolture
08.2006 - 01.2008
  • Personal Assistant to Solicitors: Diary Entries for Solicitors, Memos, Clo
  • DNR Lodgements for conveyancing clients
  • Filing – Create, Update and archiving
  • Dictaphones
  • Ordering stationery
  • Data Entry
  • Correspondence Log
  • Mail register/deliveries
  • Switchboard Operations
  • General office cleaning
  • Use of Microsoft Word, Excel, Publisher
  • Business Cards
  • Labels
  • Mail Merges

Education

Certificate III - Community Services

Certificate IV - Community Services

Skills

  • Advanced Level of Microsoft Office – Word, Excel, Internet Explorer, Outlook
  • Typing & Data Entry
  • Excellent Customer Service
  • Sound Knowledge of OH&S Procedures
  • Highly Motivated
  • Advanced Language, Literacy & Numeracy Skills
  • Meeting Deadlines
  • Attention to Detail
  • Extremely Dependable, Reliable, Flexible & Punctual
  • Fast Efficient Learner of New Systems & Technology
  • Able to work autonomously and within a team environment
  • Cleaning – Domestic and Commercial
  • Leadership
  • Case Management

References

Kaitlin Moss

CQID

0417099709

Michelle Legett

Anglicare

0418744211

Timeline

Team Leader - Maternity Cover

CQID
04.2024 - 07.2025

Placement Support Officer

CQID
05.2023 - Current

Youth & Disability Support Worker

Thrive House
05.2022 - 05.2023

Cultural Heritage Field Officer

Archaeo Cultural Heritage Services
08.2011 - 12.2010

Cultural Heritage Field Officer

Ensham Mines
05.2010 - 01.2011

Personal Assistant

Graham Morris
01.2008 - 09.2008

Legal Secretary

Legal Link
08.2006 - 01.2008

Certificate III - Community Services

Certificate IV - Community Services

Naomi Broome