Naomi Broome
Koongal,Australia
Summary
Professional and committed individual looking for an employer to match my skills, abilities, knowledge and personal attributes. I have a strong ability to communicate efficiently and effectively across all facets.
Equipped with strong problem-solving abilities, willingness to learn.
Overview
19
19
years of professional experience
Work History
Placement Support Officer
CQID
Rockhampton, QLD
05.2023 - Current
- Provide case management.
- Direct support, and guidance to children, young people and their caregivers within alternative care arrangements like foster and kinship care.
- Matching children to suitable care providers.
- Monitoring placements through regular home visits, ensuring compliance and conduct reapprovals as needed.
- Offering training and support to carers.
- Liasing with families and internal and external stakeholders.
- Ensuring the ongoing stability and wellbeing of the placement.
- Meeting KPI’s
- After hours support services to provide timely support to carers and children during emergencies.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports, Incident reports, case notes to various departments.
- Face to face meetings, zoom meetings with stakeholders to ensure efficient issue resolution.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved information collection and recordkeeping accuracy by creating, updating and carer and child files, case notes, call and email registers.
- Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
- Established rapport with carers and children, fostering long-term relationships.
- Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Served as a reliable point of contact between carers and specialized teams, streamlining communication pathways effectively.
Team Leader - Maternity Cover
CQID
Rockhampton
04.2024 - 07.2025
- Oversee program delivery.
- Provide leadership and mentorship to the team.
- Maintaining positive working relationships with staff, government agencies and stakeholders.
- Managing case files and documentation.
- Ensuring a timely processing of referrals, oversee the maintenance of accurate case records and documentation and monitor reporting and data collection.
- Ensuring the development and updating of support plans in kinship care placements.
- Managing complex cases.
- Ensuring program targets, standards are met within legislative, program and funding requirements.
- Meetings with government agencies, internal and external stakeholders.
- After hours support services.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Youth & Disability Support Worker
Thrive House
Rockhampton
05.2022 - 05.2023
- Personal Care
- Administering Medication
- Transporting clients to appointments
- Meal Planning/Shopping
- Shift Notes, Incident Report’s
- Community Access
- Outreach services
- Working in a team to provide high quality care
- Cleaning
- Meetings with Stakeholders.
Cultural Heritage Field Officer
Ensham Mines
Emerald
05.2010 - 01.2011
- Collecting& Identifying Artefacts
- Team Leader
- OH&S Procedures
Cultural Heritage Field Officer
Archaeo Cultural Heritage Services
Milton
08.2011 - 12.2010
- Collecting& Identifying Artefacts
- Team Leader
- OH&S Procedures
Personal Assistant
Graham Morris
Emerald
01.2008 - 09.2008
- Collecting, Coding Artefacts
- Advertising
- Deliveries
Legal Secretary
Legal Link
Caboolture
08.2006 - 01.2008
- Personal Assistant to Solicitors: Diary Entries for Solicitors, Memos, Clo
- DNR Lodgements for conveyancing clients
- Filing – Create, Update and archiving
- Dictaphones
- Ordering stationery
- Data Entry
- Correspondence Log
- Mail register/deliveries
- Switchboard Operations
- General office cleaning
- Use of Microsoft Word, Excel, Publisher
- Business Cards
- Labels
- Mail Merges
Education
Certificate III - Community Services
Certificate IV - Community Services
Skills
- Advanced Level of Microsoft Office – Word, Excel, Internet Explorer, Outlook
- Typing & Data Entry
- Excellent Customer Service
- Sound Knowledge of OH&S Procedures
- Highly Motivated
- Advanced Language, Literacy & Numeracy Skills
- Meeting Deadlines
- Attention to Detail
- Extremely Dependable, Reliable, Flexible & Punctual
- Fast Efficient Learner of New Systems & Technology
- Able to work autonomously and within a team environment
- Cleaning – Domestic and Commercial
- Leadership
- Case Management
References
Kaitlin Moss
CQID
0417099709
Michelle Legett
Anglicare
0418744211
Timeline
Team Leader - Maternity Cover
CQID
04.2024 - 07.2025
Placement Support Officer
CQID
05.2023 - Current
Youth & Disability Support Worker
Thrive House
05.2022 - 05.2023
Cultural Heritage Field Officer
Archaeo Cultural Heritage Services
08.2011 - 12.2010
Cultural Heritage Field Officer
Ensham Mines
05.2010 - 01.2011
Personal Assistant
Graham Morris
01.2008 - 09.2008
Legal Secretary
Legal Link
08.2006 - 01.2008