Naomi Drysdale
Canning Vale,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet workplace goals.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Representative
David Jones
10.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Brand Ambassador
Marc Edward Agency
09.2021 - 11.2022
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Maintained accurate records of promotional events and customer interactions.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Worked with team to achieve sales goals for products.
Counter Manager
Revlon
10.2021 - 10.2022
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation, and achieved record breaking results.
- Became #1 ranked Revlon counter for sales nationally, receiving special thanks for recognition from Myer management and bonuses from Revlon for surpassing targets.
- Broke national records for counter sales results, bringing in more than some entire states/territories.
- Received always 100% customer satisfaction on all Myer Metrics customer feedback reviews.
Traveling Sales Manager
Tommy Sugo
06.2018 - 12.2018
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Communicated clearly, displayed patience with unfriendly guests and assertively reached out to gain attention of potential samplers.
- Learned and understood features and benefits of products being offered for sample.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Offered customers free samples of selected food products and coupons for discounts.
- Assisted customers with product selection based on individual needs and preferences.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Brand Ambassador
Kreate
11.2009 - 01.2017
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Makeup Artist & Cosmetics Specialist
Marc Edward Agency
08.2015 - 07.2016
- Conducted consultations to understand client's desired look.
- Sanitized makeup tools to avoid spread of infection.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Updated account information to maintain customer records.
- Requested representive of choice for Lancome, Elizabeth Arden, Revlon, Sisley and others. Later recruited for Revlon through this in 2021.
Education
Bachelor of Arts - Broadcast Journalism
Curtin University
Perth, WACertificate IV - Youth Work
Tabor College
PerthMass Communication - Journalism & Public Relations
Murdoch University
Perth, WAGraduate of The Actor's Apprenticeship - Acting, Theatre, Performance Arts
Actors Management
Perth, WACertificate III - Carpentry: Cabinet Making
TAFE
Thornlie, WA2021
Skills
- Account Management
- Brand Management
- Complex Problem-Solving
- Project Management
- Team Oversight
- Administrative Functions
- Attention to Detail
- Dining Area Maintenance
- Front of House Management
- Flexible and Adaptable
- Warm and Friendly
- Customer Service
Timeline
Customer Service Sales Representative
David Jones
10.2022 - Current
Counter Manager
Revlon
10.2021 - 10.2022
Brand Ambassador
Marc Edward Agency
09.2021 - 11.2022
Traveling Sales Manager
Tommy Sugo
06.2018 - 12.2018
Makeup Artist & Cosmetics Specialist
Marc Edward Agency
08.2015 - 07.2016
Brand Ambassador
Kreate
11.2009 - 01.2017
Bachelor of Arts - Broadcast Journalism
Curtin University
Certificate IV - Youth Work
Tabor College
Mass Communication - Journalism & Public Relations
Murdoch University
Graduate of The Actor's Apprenticeship - Acting, Theatre, Performance Arts
Actors Management
Certificate III - Carpentry: Cabinet Making
TAFE
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