Naomi Maher
BONNELLS BAY,Australia
Summary
- Excellent work ethic.
- Focus & concentration
- Excellent communication skills
- Friendly and engaging personality
- Reliable, honest & trustworthy.
- Willingness to learn.
- High-level teamwork & problem solving.
- Flexible, adaptable and keen to try new experiences.
- Well developed organisation skills, with effective time management abilities which enable to meet strict deadlines.
- A commitment to building strong teams and proven leadership potential.
- Excellent communication skills, with the ability to quickly establish a relationship with a wide range of people from diverse backgrounds and special diets.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Kiosk Supervisor
Australian Reptile Park
09.2022 - 05.2024
- Expenditure and budget control
- Bookings/Events coordinator
- Emailing, Microsoft work/Excel/spreadsheets
- Venue and equipment hygiene
- Managed kiosk staff and monitored their performance.
- Supervised the daily operations of the kiosk, ensuring that all policies and procedures were followed.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored stock levels and placed orders as needed for kiosk supplies.
- Maintained accurate records of sales transactions and inventory levels.
- Conducted regular audits of the kiosk to ensure accuracy of pricing information.
- Resolved any customer complaints or issues in a timely manner.
- Ensured compliance with safety regulations at all times.
- Managed cash flow by balancing registers at the end of each shift.
- Performed regular maintenance checks on all kiosks equipment to identify potential problems early on.
- Analyzed sales data from previous weeks, months, years to develop strategies for increasing future sales.
- Developed relationships with vendors in order to negotiate better prices for products sold at the kiosks.
- Trained staff to have extensive product knowledge and upselling skills.
- Developed and administered customer service and product training sessions for new employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Assisted with special events or promotions related to bookings, such as setting up displays or coordinating activities.
- Monitored inventory levels of supplies needed for bookings and placed orders when necessary.
- Collaborated with marketing teams on campaigns to promote increased bookings.
- Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours.
Cook
Hunter Brain Injuries
01.2020 - 09.2022
- Preparation of food, cooking and portion control
- Stock control rotating stock & ordering
- Knowledge of a variety of special diets
- Personal, equipment and venue hygiene as per regulations
- Menu research, design and implementation
- Stock ordering and supplier / contractor meetings
- Staff management including allocation of work tasks
- Completion of NDIS Worker Orientation Module
- Adhered to food safety standards when storing and preparing foods.
- Performed basic administrative duties such as inventory management, ordering supplies.
Catering Officer
Office of Sport NSW
10.2009 - 01.2020
- Preparation of food, cooking and portion control
- Stock control rotating stock & ordering
- Knowledge of a variety of special diets
- Personal, equipment and venue hygiene as per regulations
- Menu research, design and implementation
- Stock ordering and supplier / contractor meetings
- Staff management including allocation of work tasks
- Periodic Senior Catering Officer
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Developed strategies for improving operational efficiency while reducing costs.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Assisted with special events or promotions related to bookings, such as setting up displays or coordinating activities.
- Kept paper and digital records of bookings, reservations and client needs.
- Communicated client reservations to appropriate staff.
Waitressing
Blue Swimmer Restaurant
10.2004 - 10.2009
- All aspect associated with high level customer service
- Food preparation including presentation & display
- Cash till operations
- Domestic duties
Telesales
Bidfood
- Calling customers and updating them about the company's products, services, or new launches
- Addressing any customer queries and complaints
- Questioning customers to understand their requirements and preferences
- Maintaining and updating database with customer information
- Fulfilling the monthly and yearly sales target
- Creating and presenting detailed sales reports
- Directing potential sales leads to the Sales Representatives
- Maintaining a record of day-to-day calls and sales activities
- Assisting the Sales department in planning and implementing effective sales strategies
- Monitoring KPIs and sales achievements
- Analysing and presenting competitor sales activities
- Keeping up-to-date with the latest industry developments and company offerings
- Assisting in facilitating future sales
- Banking
- Live chat
Education
CPR -
TAFE
12.2023
Certificate II in Workplace First Aid -
Work Skills
12.2023
Food Safety Supervisor 2017 -
Tafe
12.2023
Fire Safety -
Work Skills
12.2022
Anaphylaxis Training -
Work Skills
12.2018
Child protection Awareness -
Work Skills
12.2016
Certificate II in Hospitality -
Tafe
12.1994
Skills
- Preparation of food
- Portion control
- Orders and stock control
- Knowledge of special diets
- Venue hygiene
- Menu research
- Working with Children Check
- Liaison
- Food Safety Supervisor
- Scheduling Coordination
- Employee Coaching
- Performance Analysis
- Store operations
- Customer Service
- Excellent Communication
- Multitasking Abilities
- Sales targets
- POS operations
- Email management
- Administrative tasks
- Event Planning
Certification
- NSW Drivers Licence, NSW Roads And Maritime Services, 11/30/25
- Evidence of Vaccination History, Current, Fully vaccinated
- Working with Children Check, Current
Languages
English
Timeline
Kiosk Supervisor
Australian Reptile Park
09.2022 - 05.2024
Cook
Hunter Brain Injuries
01.2020 - 09.2022
Catering Officer
Office of Sport NSW
10.2009 - 01.2020
Waitressing
Blue Swimmer Restaurant
10.2004 - 10.2009
Telesales
Bidfood
CPR -
TAFE
Certificate II in Workplace First Aid -
Work Skills
Food Safety Supervisor 2017 -
Tafe
Fire Safety -
Work Skills
Anaphylaxis Training -
Work Skills
Child protection Awareness -
Work Skills
Certificate II in Hospitality -
Tafe