Narasimha Murthy
Melbourne
Summary
Dedicated Service Delivery professional with over 3 years of experience managing end-to-end technical services and customer engagement. Proven ability to lead cross-functional operations, streamline processes, and deliver consistent service outcomes. Skilled in stakeholder coordination, inventory management, and issue resolution, with a focus on optimizing client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Technical Service Manager
Macrotech Solutions Pty Ltd
09.2015 - 10.2018
- Managed order intake, procurement, and technician dispatch for service delivery.
- Coordinated with technical staff and delivery team to resolve customer issues.
- Oversaw purchasing operations for timely parts availability.
- Maintained customer satisfaction by handling inquiries and escalations.
Education
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OsmaniaSkills
- Service Operations Management
- Technical Staff Liaising
- Inventory & Procurement Planning
- Issue Escalation & Resolution
- Cross-Team Coordination
- Delivery Scheduling
Timeline
Technical Service Manager
Macrotech Solutions Pty Ltd
09.2015 - 10.2018
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