Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Narelle Downes

8 Kookaburra Walk Sth Morang,VIC

Summary

Dedicated and experienced in customer service. Efficient and reliable, focused on building inter-personable relationships with co-workers and customers. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling, problem solving and organisation skills.

Overview

40
40
years of professional experience

Work History

Operations Team Member

Bunnings Warehouse
Mill Park, VIC
04.2007 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • stay up to date with store promotions, training, payment polices and security practices
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Greeting customers when entering and leaving establishment.

Event Staff Member

Melbourne Cricket Ground
01.2022 - Current
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Responded to inquiries from attendees and addressed any issues or complaints.

Office Clerk

Key Performance Pty Ltd
Melbourne, VIC
03.1984 - 03.2004
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquires from caller seeking information

Education

Kingsbury Secondary College
Kingsbury VIC

Skills

  • Customer Complaint Resolution
  • Active listening skills with positive attitude
  • Cash Register Operation
  • Credit and Debt Card Processing and refunds
  • Team Leadership
  • Co-operative and understanding

Additional Information

Referee


Tracey Young - Supervisor Bunnings Warehouse. - 94048400. 0402 883 658


Timeline

Event Staff Member

Melbourne Cricket Ground
01.2022 - Current

Operations Team Member

Bunnings Warehouse
04.2007 - Current

Office Clerk

Key Performance Pty Ltd
03.1984 - 03.2004

Kingsbury Secondary College

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Narelle Downes