Summary
Overview
Work History
Education
Skills
Educationandawards
Hobbies and Interests
References
Languages
Timeline
Generic

Nargis Nargis

Lakemba,Australia

Summary

I am highly communicated individual, easy going, fun loving, and enthusiast to working in team environment. Motivated by challenges, an astute and dedicated person working to the highest to the ability and effectively managing the challenges of employment. My previous experience in customer service enabled me to demonstrate reliability, honesty, integrity and ability to collaborate. Dynamic professional with a proven track record in enhancing customer service and operational efficiency at Dnata Airport Operations. Excelled in time management and adaptability, significantly improving passenger satisfaction. Demonstrated leadership and problem-solving skills, leading teams to exceed targets. Skilled in communication, ensuring seamless operations and customer interactions.

Overview

11
11
years of professional experience

Work History

Passenger Services

Dnata Airport Operations
12.2022 - Current
  • Checked in passengers at ticket counter and distributed boarding passes.
  • Tagged baggage and route to appropriate location for screening and loading.
  • Responded to customer complaints and provided flight policy and service information.
  • Enforce safety and security measures and protected sensitive zones.
  • Determine flight close-out times and complete and verify flight forms.
  • Instruct passengers on all safety and emergency procedures and answer any questions.
  • Monitor compliance with size limitation guidelines for the carry-on baggage program.

Cargo Agent

Dnata Airport Services
12.2021 - 12.2022

Inspected and counted items received and checked them against invoices or other documents, recording shortages and damaged
goods.

  • Checked import/export documentation to determine cargo contents.
  • Directed delivery trucks to shipping doors or designated marshaling areas, and helped load and unload goods safely.
  • Retrieved stored items and traced lost shipments as necessary.
  • Prepared manifests showing mail and freight weights, destination/origin, and Air Waybill numbers.
  • Kept records of all goods shipped, received, and stored.
  • Entered shipping information into a computer by hand and by using a hand-held scanner that reads bar codes on mail.

COVID-19 Marshall

Security
01.2021 - 09.2022

Receptionist Manager

Flawless Tutoring Centre
01.2020 - 05.2022

House Skipping

Dimeo Cleaning Services
01.2020 - 12.2021

Customer Service Manager

Hungry Jack’s
06.2016 - 09.2020

Team Member

Green Army
01.2017 - 12.2019

Customer Service Cashier

KFC
01.2014 - 01.2017

Education

Bachelors Of Counselling - Bachelor of Counselling

Australian College of Applied Professions
Sydney, NSW

HSC -

Beverly Hills Girls High School
Beverly Hills, NSW
10.2017

Skills

Time management

Educationandawards

Completed Year 12, Dhaka, Bangladesh

Hobbies and Interests

  • Spending time with families and friends
  • Interest in watching Soccer and Cricket on TV
  • Travelling, socialising, and meeting new people

References

As above

Languages

Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Passenger Services

Dnata Airport Operations
12.2022 - Current

Cargo Agent

Dnata Airport Services
12.2021 - 12.2022

COVID-19 Marshall

Security
01.2021 - 09.2022

Receptionist Manager

Flawless Tutoring Centre
01.2020 - 05.2022

House Skipping

Dimeo Cleaning Services
01.2020 - 12.2021

Team Member

Green Army
01.2017 - 12.2019

Customer Service Manager

Hungry Jack’s
06.2016 - 09.2020

Customer Service Cashier

KFC
01.2014 - 01.2017

Bachelors Of Counselling - Bachelor of Counselling

Australian College of Applied Professions

HSC -

Beverly Hills Girls High School
Nargis Nargis