Summary
Overview
Work History
Education
Skills
References
Timeline
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Nash Rahman

Melbourne,VIC

Summary

Looking to secure a position as a team player in your people-oriented organization where I can maximize my customer service skills to achieve corporate goals in a challenging environment. Great at managing time and multitasking to handle simultaneous tasks.

Overview

9
9
years of professional experience

Work History

Leading Station Assistant

Metro Trains Melbourne
10.2023 - Current
  • Safety-focused, works within policy and procedure standards, performs safety inspections, and reports any faults or cleaning concerns.
  • When possible, diffuse and troubleshoot situations; react proactively and compassionately to unfavourable comments or complaints; and know when and with whom to escalate the subject. knowledge of the emergency protocols on the station.
  • Interpersonal and customer service abilities: extending a warm welcome to customers, being familiar with the network, being able to provide information to customers, and strive to be inclusive and accommodating of customers with different needs.
  • Accounting for Stations: Reporting at
    the end of the shift, processing and recording concession cards and passes.
  • Managing crowds during occupations, high travel periods,special events or disruptions.
  • Friendly greetings and frequent announcements to passengers during planned and unplanned
    disruptions. Establishing trust and respect with both regular and occasional commuters.
  • Conducting safety checks and reporting any
    faults, defects, or cleaning requirements for immediate resolution. Fostering a work culture that ensures zero harm to staff, passengers, and the community.
  • Distributing CAN notices, conducting detraining activities, and informing passengers about alterations
    in schedule. Adhering to procedures and being well informed with safe working guidelines/protocols.
  • Selling Mykis while providing exceptional customer service. Building a supportive and inclusive workplace atmosphere where we work as one team.

Fruit and Veg Team Manager

Woolworths supermarkets
01.2022 - 09.2023
  • Manage interdepartmental meetings
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Identified and maximized sales opportunities and increased customer retention rates
  • Maintaining and updating rosters and work spreadsheets
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Fruit and Veg Team Member

Woolworths Supermarkets
03.2015 - 12.2021
  • Carry out administration duties including handling of cash at the registers whenever required
  • Track, supervise and maintain online orders
  • Settled any customer disputes in a professional and pleasant manner
  • Worked to ensure a neat
  • And attractive sales environment and assisted in the setup of visual displays.

Goods Organiser

McCormick's Foods Australia
02.2015 - 04.2015
  • Pick packing duties
  • Organization of deliveries both within the state and overseas
  • Following safety protocols in line with company requirements 2
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Mathematics And Computer Science

St Mary's Degree College
India
12.2014

Skills

  • Customer Service
  • Logistics Management
  • Team Collaboration
  • Conflict Management
  • Microsoft Office
  • Technical Skills
  • Admin Duties
  • Dependable and Responsible
  • Organization and Time Management

References

Suzanna West

0414 809 207

Alice Snelgrove

0408 612 649

Timeline

Leading Station Assistant

Metro Trains Melbourne
10.2023 - Current

Fruit and Veg Team Manager

Woolworths supermarkets
01.2022 - 09.2023

Fruit and Veg Team Member

Woolworths Supermarkets
03.2015 - 12.2021

Goods Organiser

McCormick's Foods Australia
02.2015 - 04.2015

Bachelor of Science - Mathematics And Computer Science

St Mary's Degree College

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Nash Rahman