Ran Gu
Mount Waverley ,VIC
Summary
Accomplished professional with a proven track record in passenger focus management and business development, notably at Metro Trains Melbourne. Skilled in fostering relationships and collaboration, demonstrating flexibility, and multitasking abilities. Excelled in enhancing customer service and operational efficiency, driving significant improvements in passenger satisfaction and safety.
Overview
13
13
years of professional experience
Work History
Leading Station Assistant
Metro Trains Melbourne
10.2023 - Current
- Provide general assistance to passengers boarding train services.
- Assist passengers to board and disembark trains safely.
- Make clear and confident platform announcements over the public announcement system.
- Oversee station gate lines and coordinate ticketing barrier operations during peak travel times and/or special events.
- Assist passengers with the correct use of the MYKI ticketing systems.
- Answer ticketing, train and general enquires.
- Provide accurate travel information to passengers.
- Ensure the cleanliness of the station premises and report any issues to the Station Master
Tram Driver
Yarra Trams
06.2022 - Current
- Completed routine pre- and post-trip inspections to evaluate tram and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions mutitasking and avoiding dangerous driving actions.
- Maintained customer service with effective communication skills for specific needs and inquiry.
Franchise Partner
Baskin-Robbins Camberwell
11.2018 - 06.2024
- Developed and launched loss-prevention and promotion program during COVID period.
- Eased team transitions and new employee orientation through effective training and development.
- Monitored over 5 employees' day-to-day activities and made plans to rectify issues.
- Interacted well with customers to build connections and nurture relationships.
Tour Driver
Self-employeed
11.2017 - 10.2018
- Guided groups of up to 10 people on tours of small bus.
- Provided information on various sites throughout Melbourne and Great Ocean Road area, relaying little-known stories to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Built personal relationships with guests to promote positive experiences.
Store Manager
Macdonals Burnley
05.2011 - 10.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
- Implemented process improvement to maintain and shape company culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Electrical Engineering - Electrical Engineering
RMIT Uinversity
Melbourne, VIC08.2013
Skills
- Problem-solving
- Relationship & Collaboration
- Passenger Focus Management
- Business Development
- Multitasking Abilities
- Flexible and Adaptable
- Self-Motivated and Self-discipline
Timeline
Leading Station Assistant
Metro Trains Melbourne
10.2023 - Current
Tram Driver
Yarra Trams
06.2022 - Current
Franchise Partner
Baskin-Robbins Camberwell
11.2018 - 06.2024
Tour Driver
Self-employeed
11.2017 - 10.2018
Store Manager
Macdonals Burnley
05.2011 - 10.2018
Bachelor of Electrical Engineering - Electrical Engineering
RMIT Uinversity
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