Proactive and adaptable IT professional with a strong foundation in software development, system design, and technical support. Experienced in leading teams, optimizing workflows, and implementing effective digital solutions across diverse industries. Skilled in object-oriented programming, version control, and collaborative development tools. Proven ability to thrive in fast-paced, agile environments while delivering innovative and reliable technical outcomes. Committed to continuous learning and driving excellence through teamwork, problem-solving, and a user-focused approach.
Hi, I’m
Nasif Ahamed Hemal
Sydney,6 Sapper Street, Bardia
Summary
Overview
3
years of professional experience
Work History
Guzman Y Gomez
Shift Leader
08.2024 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Ampol
Customer Service Representative
11.2024 - 02.2025
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Nababi
Customer Service Team Leader
11.2023 - 07.2024
Job overview
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Datasoft Systems Bangladesh Limited
Marketing Admin Assistant
07.2022 - 09.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Federation University
Bachelor Of Information Technology from Software Development
07-2026
University Overview
ICT CareerElephant Road, Katabon Dhaka Bangladesh
from Diploma of Information Techonology
03-2023
University Overview
Skills
- Team leadership
- Service desk team management
- IT infrastructure
- Problem solving
- Technical support
- Issue troubleshooting
- Time management
- Goal setting
LICENSE & Certifications
LICENSE & Certifications
- RSA Certificate (NSW)
- First Aid & CPR Certified
- NSW Driving License
- National Crime Check (Cleared)
Timeline
Customer Service Representative
Ampol
11.2024 - 02.2025
Shift Leader
Guzman Y Gomez
08.2024 - Current
Customer Service Team Leader
Nababi
11.2023 - 07.2024
Marketing Admin Assistant
Datasoft Systems Bangladesh Limited
07.2022 - 09.2023
Federation University
Bachelor Of Information Technology from Software Development
ICT Career
from Diploma of Information Techonology
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