Alina Afzali
Melbourne
Summary
Dynamic supermarket employee with proven expertise in cash handling and customer service at Dandy Mart. Recognized for enhancing store organization and promoting sales through effective merchandising techniques. Adept at inventory management and maintaining cleanliness, ensuring a welcoming shopping environment while consistently exceeding customer expectations. Committed to safety and operational excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Supermarket Employee
Dandy mart
DANDENONG
07.2024 - Current
- Assisted customers in locating products throughout the supermarket.
- Stocked shelves and organized merchandise for easy access.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and orderliness of store areas and displays.
- Collaborated with team members to ensure smooth daily operations.
- Followed safety protocols to maintain a secure shopping environment.
- Assisted managers in completing special projects as needed.
- Greeted customers and provided assistance with locating items throughout the store.
- Stocked shelves with merchandise in an organized manner.
- Adhered to all safety policies and procedures while handling hazardous materials.
- Set up promotional displays on shelves or end caps according to plan-o-grams provided.
- Monitored inventory levels and notified management when stock needed replenishing or rotating due to age and expiration date.
- Performed opening and closing duties such as setting up registers, counting money in drawers, turning off lights at closing time.
- Processed customer orders and payments with POS system or cash register.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Restaurant Team Member
Afghan BBQ club
Hampton park
01.2024 - 08.2025
- Prepared and cooked a variety of Afghan dishes for customer orders.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted customers with menu selections and provided excellent service.
- Handled cash transactions and managed point-of-sale systems effectively.
- Operated kitchen equipment and ensured proper safety protocols were followed.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Followed health code regulations when handling food items safely.
- Cleaned cooking equipment after use according to safety protocols.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Delivered food to tables in a timely manner.
- Conducted daily inventory checks to ensure adequate product was available.
Education
Skills
- Customer service
- Cash handling
- Inventory management
- Retail merchandising
- Team collaboration
- Time management
- Attention to detail
- Organization skills
- Store equipment operation
- Handling customer complaints
- Sales promotion
- Bagging groceries
- Cleanliness and hygiene
- Product rotation
- Cash handling proficiency
- Health and safety compliance
- Maintaining store appearance
- Merchandising techniques
- Stock replenishment
- Outstanding memorization skills
- Cashier support
- Carrying purchases
- Merchandise organization
- Packaging techniques
- Restocking bags
- Willingness to learn
- Assisting customers
- Restocking produce
- Retail sales
- Product facing
Timeline
Supermarket Employee - Dandy mart
07.2024 - Current
Restaurant Team Member - Afghan BBQ club
01.2024 - 08.2025
Hewad High School - ,