Nasreen Rezaie
Narre Warren South,VIC
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Australian Clinical Labs
Clayton, Victoria
01.2023 - 02.2024
- Resolved patient concerns through effective communication and problem-solving skills.
- Assisted in timely resolution of customer complaints, enhancing service quality.
- Provided medical advice over the phone, adhering to established protocols.
- Answered patient inquiries and directed callers to appropriate personnel for further assistance.
- Facilitated communication between doctors and labs to ensure accurate information flow.
Sales Representative Admin
The Good Guys
Narre Warren, Victoria
05.2021 - 12.2022
- Ensured cleanliness and organization of sales floor displays to enhance customer experience.
- Restocked merchandise promptly, maintaining optimal product availability for customers.
- Accurately processed transactions using point-of-sale system to improve operational efficiency.
- Managed customer returns and exchanges in compliance with store policies.
- Guided customers in selecting appropriate products to meet their needs.
- Resolved customer complaints professionally, fostering positive relationships.
- Participated in promotional events to boost product visibility and customer engagement.
Sales Representative
Chadstone Sephora
Chadstone, Victoria
12.2020 - 02.2021
- Delivered personalized product recommendations tailored to customer skin types and preferences.
- Maintained organized workstations for a professional and efficient environment.
- Assisted customers with inquiries, enhancing overall satisfaction.
- Offered beauty advice to guide customers in selecting suitable products.
Sales Representative
KFC Dandenong Plaza
Dandenong, Australia
01.2014 - 06.2019
- Prepared and served food items in compliance with safety and quality standards.
- Assisted customers with orders, ensuring a friendly service experience.
- Organized inventory and stocked supplies to meet daily service requirements.
- Maintained cleanliness of work area by sweeping, washing dishes, wiping counters, and mopping floors.
Education
Noble Park Language school
Dandenong north primary school
Dandenong High school
Nursing -
Latrobe university
National Academy of Beauty
Chisholm Institute
Skills
- Communication skills
- Relationship building
- Call center experience
- Customer support
- Complaint handling
- Team collaboration
- Active listening
- Problem solving
- Customer focus
- Money handling
- Safety awareness
- Heavy equipment operation
- Store maintenance
- Staff training
- Self-motivation
- Relationship management
- Inbound call management
Personal Information
- DOB: 05/23/1999
- Address: 192 Ormond Road, Narre Warren South
Certification
- Retail Certificate III
- First Aid 003
- Eyelash Technicians
- Pathology Cert III
- Hand Hygiene (HHA)
References
- Cerille Acha
KFC Dandenong Plaza
Manager
0452 162 285
cerille.acha@yahoo.com.au
- Brooke Burgess
The Good Guys
Manager
0411 045 580
babyburgo87@hotmail.com
- Nikki Morgana
Australian Clinical Labs
Manager
0428 247 146
nicola.murgana@clinicallabs.com
Availability
Casual
Personal Qualities
- Hardworking and honest
- Willing to learn
- Enthusiastic
- Polite
- Trusting
- Friendly and down to earth attitude
- Attention to details
- Enthusiasm and personal drive
Hobbies and Interests
I have a variety of hobbies and interests that keep me motivated and fulfilled I enjoy fitness and staying active, which helps me stay healthy and energized, especially important now that I have a baby to care for I’m also very interested in social media, where I like sharing positive content and connecting with others One of my biggest passions is helping people, whether it’s offering advice, sharing useful information, or simply being supportive. These things bring me joy and allow me to grow both personally and as a parent
Languages
Dari
Native/ Bilingual
Farsi
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Officer
Australian Clinical Labs
01.2023 - 02.2024
Sales Representative Admin
The Good Guys
05.2021 - 12.2022
Sales Representative
Chadstone Sephora
12.2020 - 02.2021
Sales Representative
KFC Dandenong Plaza
01.2014 - 06.2019
Noble Park Language school
Dandenong north primary school
Dandenong High school
Nursing -
Latrobe university
National Academy of Beauty
Chisholm Institute