NASTASSJA MCGEE
Newcastle,NSW
Summary
Dedicated and motivated customer service and administration professional with over ten years of experience in the industry. My work experience has allowed me to develop strong communication and interpersonal skills, making me a bubbly and approachable person. I have a lot of experience in dealing with customer enquires, resolving issues and ensuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Belmont Motor Repairs Pty Ltd
Belmont North, NSW
09.2012 - Current
- Assisting customers in person, over via phone and and email, providing prompt and courteous service
- Liaising with a high volume of customers and suppliers daily
- Resolving customer complaints and issues
- Managing and maintaining customer records
- Steam lined operations by prioritising tasks
- Scheduling appointments and meetings, coordinating with internal and external stakeholders
- Coordinating office events
- Building client and supplier relationships
- Collaborating with team members to improve customer and administration processes and procedures
- Administrative task such as data entry, document preparation, and file management.
- Cash handling, banking, processing payments, reconciling cash drawers, preparing bank deposits
Customer Service Representative
Burson Auto Parts
Newcastle, NSW
01.2010 - 09.2012
- Assisting customers with their enquires in person, over the phone and via email
- Providing product information, processing orders, addressing issues and concerns of customers
- Cash handling and banking, processing payments
- Maintain customer relationships
Restaurant Team Member
The New England Hotel
Armidale, NSW
02.2009 - 12.2009
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed
Customer Service Officer/Administrative Clerk
Sandvik Mining
Mackay, QLD
02.2008 - 01.2009
- Providing customer service to mining clients and stake holders face to face, over the phone and via email
- Organising transport and accommodation for staff
- Streamlined communication between customers and internal departments for timely issue resolution
- Data entry, filing, managing documents and scheduling meetings, keeping records up to date, keeping equipment maintenance logs up to date
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
Front of House Assistant
The Clarendon Hotel
Newcastle, NSW
12.2006 - 01.2008
- Greeting and welcoming guests
- Assisting with accommodation and restaurant bookings
- Assisting with creating staff rosters
- Handling transactions and processing payments
- Taking food and beverage orders
- Handling customer complaints and enquiries
- Managing appointments and reservations
Education
Certificate III - Business Administration
TAFE
New South Wales2023
Statement of Attainment - Business Services Digital Literacy
TAFE
New South Wales2023
Higher School Certificate (HSC) -
Hunter School of Performing Arts
Broadmeadow, NSW12.2006
Skills
- Inbound Call Management
- Complaint Handling
- Conflict Resolution
- Customer Support
- Customer Service
- Records Maintenance
- Payment Processing
- Documentation And Reporting
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Scheduling
Timeline
Customer Service Officer
Belmont Motor Repairs Pty Ltd
09.2012 - Current
Customer Service Representative
Burson Auto Parts
01.2010 - 09.2012
Restaurant Team Member
The New England Hotel
02.2009 - 12.2009
Customer Service Officer/Administrative Clerk
Sandvik Mining
02.2008 - 01.2009
Front of House Assistant
The Clarendon Hotel
12.2006 - 01.2008
Certificate III - Business Administration
TAFE
Statement of Attainment - Business Services Digital Literacy
TAFE
Higher School Certificate (HSC) -
Hunter School of Performing Arts