Dana Bass
Swansea,NSW
Summary
Proven track record in enhancing customer satisfaction and improving vehicle aesthetics, honed at Belmont Smash Repairs. Skilled in automotive detailing and customer service, I excel in delivering superior results through meticulous vehicle inspection and fabric treatment. Successfully fostered strong relationships with clients, contributing to a significant improvement in service quality and efficiency.
Overview
16
16
years of professional experience
Work History
Car Detailer
Belmont Smash Repairs
2023.10 - 2024.07
- Shined vehicle windows and windshields to remove water spots.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed cars and trucks daily for auto dealership.
- Vacuumed interiors of vehicles to remove dirt and debris.
Personal Carer
Myself
2011.01 - 2023.05
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Shop Assistant
Bridge Takeaway
2018.08 - 2019.08
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
Trainee Bar Manager
Charlestown Bowling Club
2008.06 - 2011.11
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Filled out timesheets and paperwork according to identified requirements.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Year 9 - Mathematics
Swansea High School
Caves Beach, NSWSkills
- Fabric treatment
- Vehicle Inspection
- Work Planning
- Exterior waxing
- Customer Service
- Automotive detailing
- Power Equipment Operation
- Engine Cleaning
- Interior and exterior cleaning
- Chemical Handling
- Upholstery Cleaning
- Showroom Maintenance
- Stain Removal
Timeline
Car Detailer
Belmont Smash Repairs
2023.10 - 2024.07
Shop Assistant
Bridge Takeaway
2018.08 - 2019.08
Personal Carer
Myself
2011.01 - 2023.05
Trainee Bar Manager
Charlestown Bowling Club
2008.06 - 2011.11
Year 9 - Mathematics
Swansea High School
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