Natalee Accoglienza
Deception Bay
Summary
Offering strong commitment to helping others and willingness to learn and grow in human services field. Brings foundational understanding of community support systems and effective communication skills. Ready to use and develop communication and problem-solving skills in any human services related role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Jobs Advisor
Enterprise & Training Company
01.2025 - Current
- Developing a relationship with a wide variety of clients from various backgrounds, assessing their needs, and identifying suitable resources to minimise obstacles to long-term, sustainable employment.
- Assisting 90 clients, including those with substantial non-vocational hurdles and long-term unemployment, in pursuing meaningful careers.
- Offering individualised assistance and support via one-on-one and group sessions.
- Reaching monthly targets and KPIs.
Retail Service
Dan Murphys
09.2023 - 04.2024
- Maintained a professional demeanor, enhancing customer satisfaction and loyalty
- Engaged with customers to identify needs, boosting product and service recommendations
- Efficiently managed cash register operations, reducing checkout times and improving overall customer experience
- Foster a team-oriented environment at Dan Murphys, supporting colleagues during peak hours
- Contribute to staff training initiatives and share best practices
- Maintain meticulous records of inventory and sales at Dan Murphys
- Ensure compliance with alcohol regulations and age verification protocols
Sales Assistant
Kmart
09.2021 - 03.2022
- Welcomed customers, checked receipts, and sanitized trolleys, ensuring a friendly shopping environment
- Assisted with product inquiries, boosting customer satisfaction and driving sales
- Efficiently operated cash registers, reducing wait times and enhancing customer experience
- Stocked and labeled products, maintaining organized and visually appealing displays
- Monitored store security, reporting issues to management to maintain a safe environment
- Meticulously maintained store cleanliness and organisation
- Ensured accurate product labelling and pricing for customer satisfaction
Education
Diploma of Social And Human Services -
University of Sunshine Coast
Petrie, QLD12-2024
Skills
- Customer Needs Assessments
- Verbal Communication
- Written Communication
- Time Management
- Meeting KPIs
- Organisational Skills
- Relationship Building
- Problem Solving
- Team Collaboration
Certification
- CPR
- First Aid
- Blue Card
- Hope and Healing Certificate
- Yellow Card
Timeline
Jobs Advisor
Enterprise & Training Company
01.2025 - Current
Retail Service
Dan Murphys
09.2023 - 04.2024
Sales Assistant
Kmart
09.2021 - 03.2022
Diploma of Social And Human Services -
University of Sunshine Coast
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