Natalia Lisardi
Eastwood,NSW
Summary
Driven Bakery Manager with a proven track record at Woolworths Supermarket, adept in waste reduction and enhancing customer satisfaction. Excelled in employee training and fostering positive relationships, achieving significant cost savings. Skilled in order management and relationship building, demonstrating a superior work ethic and decision-making capabilities.
Overview
16
16
years of professional experience
Work History
Bakery Manager
Woolworths Supermarket
Lane Cove, NSW
09.2022 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled weekly staff rostering, ensuring adequate coverage during peak times
- Maintained cleanliness and hygiene in bakery premises as a food safety standart
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and system use to maximize job satisfaction and team performance
- Fostered a positive work environment through daily huddle, open communication, resulting in higher employee morale and overall job satisfaction.
Deli Assistant
Woolworths Supermarket
Lane Cove, NSW
03.2021 - 09.2022
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
Delicasstesen Assistants
Coles Supermarket
Leichhardt, NSW
04.2008 - 04.2020
Education
Certificate IV - Retail Baking
TAFE Northryde
North Ryde, NSW2013
Bachelor Of Accounting - Auditing
Bina Nusantara University
Jakarta, Indonesia2006
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Supervisory Experience
- Food presentation
- Bakery Operations
- Waste Reduction
- Allergy awareness
- Sanitation Procedures
- Raw materials knowledge
- Expiration Monitoring
- Decision-Making
- Employee Training
Timeline
Bakery Manager
Woolworths Supermarket
09.2022 - Current
Deli Assistant
Woolworths Supermarket
03.2021 - 09.2022
Delicasstesen Assistants
Coles Supermarket
04.2008 - 04.2020
Certificate IV - Retail Baking
TAFE Northryde
Bachelor Of Accounting - Auditing
Bina Nusantara University