Natalia Strzepek
Melbourne,Victoria
Summary
Dedicated and experienced Aged Care Coordinator in a government-subsidized non-profit organization, specializing in organizing and coordinating Home Care services. Successfully navigated industry challenges such as staff shortages by outsourcing employees, while consistently meeting company's KPIs. Strong communication skills have fostered strong relationships with clients and employees. Known for being a hard worker with strong work ethics and unwavering dedication, ensuring high accuracy in all tasks undertaken. Permanent Resident with full work rights in Australia.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Australian Multicultural Community Services
06.2021 - Current
- Office-based position coordinating Home Care services for elderly clients coming from multi-cultural backgrounds,
- Directly liaising with clients, Support Workers and Case Managers in order to provide high quality services with suitable carers; following government guidelines,
- Operating rostering system and performing various admin tasks using MS Office suite.
- Devoted team member having stepped up to cover on call shifts over the weekends and several team members' absences.
Bar Supervisor
Cappo Sociale/Ichi Ni Nana Izakaya
01.2020 - 06.2021
- Trained and supervised staff to maintain the highest standard and outstanding level of customer service.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
Hotel Receptionist
Royal Bath Hotel
08.2018 - 12.2019
- Effectively managed online bookings and reservations, promptly resolving issues to maintain first-class customer service standards.
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
English Teacher
House of English
10.2017 - 07.2018
- Taught English as a foreign language on various levels, individually or in small groups,
- Maintained detailed records of students' learning progress, providing feedback and additional support,
- Customised innovative methods and materials to produce effective learning experiences.
Sales Assistant
Pepita Boutique
02.2016 - 02.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients,
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Education
Level 5 TEFL Certificate - Teaching English as a Foreign Language
The TEFL Academy
10.2020
Master of Arts - British and American Literature
Jagiellonian University
10.2018
Student Exchange - English Studies
University of Cadiz
07.2017
Bachelor of Arts - English Studies
Jagiellonian University
10.2015
Skills
- People Management
- Customer Service
- Organizational Skills
- Problem-Solving
- Ms Office skills
- Scheduling
Languages
English
Native or Bilingual
Polish
Native/ Bilingual
Spanish
Professional
German
Limited
Timeline
Care Coordinator
Australian Multicultural Community Services
06.2021 - Current
Bar Supervisor
Cappo Sociale/Ichi Ni Nana Izakaya
01.2020 - 06.2021
Hotel Receptionist
Royal Bath Hotel
08.2018 - 12.2019
English Teacher
House of English
10.2017 - 07.2018
Sales Assistant
Pepita Boutique
02.2016 - 02.2017
Level 5 TEFL Certificate - Teaching English as a Foreign Language
The TEFL Academy
Master of Arts - British and American Literature
Jagiellonian University
Student Exchange - English Studies
University of Cadiz
Bachelor of Arts - English Studies
Jagiellonian University
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