Maram Alhilali
Broadmeadows
Summary
Accomplished Support Worker with a proven track record at Australian Multicultural Community Services, excelling in providing emotional support and daily living assistance. Demonstrated ability to enhance client wellness and independence through empathetic communication and health and safety awareness. Skilled in fostering client relationships and improving social skills, contributing to significant client progress
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Worker
Australian Multicultural Community Services
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Support Worker
My Help Services
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Restaurant Team Member
Multiple Restaurants
11.2016 - 04.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Child Caregiver
Bubble Childcare
01.2012 - 07.2016
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Certificate III - Individual Support
MRT College Australia
01.2022
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
Certification
Certificate ||| in individual support
First aid and CPR certificate
working with children check
police check
Languages
Arabic
Native or Bilingual
Persian
Native or Bilingual
Timeline
Support Worker
Australian Multicultural Community Services
08.2021 - Current
Support Worker
My Help Services
08.2021 - Current
Restaurant Team Member
Multiple Restaurants
11.2016 - 04.2020
Child Caregiver
Bubble Childcare
01.2012 - 07.2016
Certificate III - Individual Support
MRT College Australia
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