Natalia Vanderpoll
Hawthorne,QLD
Summary
Results-driven store supervisor with successful career training, monitoring and encouraging team to give customers memorable and positive experiences. I am dedicated to contribute a professional attitude and am willing to apply my knowledge, to help the business grow. I have a customer - focused visionary, and am committed to assist both clients and work colleagues to create a positive and smooth operating work environment.
Overview
4
4
years of professional experience
Work History
Store Supervisor
COCOBLISS
Bulimba , QLD
09.2018 - Current
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Conducted inventory analysis to determine optimal stock levels.
- Trained staff to business expectations
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Answered product questions and assisted customers in selection - includes upselling of products.
- Secured building for closing procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with customers through dedicated assistance and issue resolution.
- Balancing tills and banking daily takings.
Education
Balmoral State High School
Morningside, QLD11.2021
Cannonvale State School
Airlie Beach, QLD12.2014
Skills
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Merchandise Promotion and Display
- Team Building and Motivation
- Reporting and Performance Analysis
- Decision Making
- Customer Service Management
- Cash Handling and Reconciliation
- Recruitment and Training
- Scheduling and Time-Tracking
- Product Sales
Accomplishments
- Competed in the 2019 and 2020 Queensland Championship swimming titles.
- 2019 swimming South District award.
- Successfully completed a certificate III in Business through the Australian retail college.
- Obtain a year 12 certificate of graduation.
- Certificate II in career Preparation.
- 2020 year 11 highest achieving student for Food and Nutrition.
- 2020 year 11 highest achieving student for business studies.
- 2019 Indigenous academic excellence award.
Timeline
Store Supervisor
COCOBLISS
09.2018 - Current
Balmoral State High School
Cannonvale State School