Natalie Andrievski
Wollongong,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase outcomes and transparency.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Services Australia
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Maintained up-to-date knowledge of service changes.
- Delivered prompt service to prioritise customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Childcare Educator
Big Fat Smile
02.2022 - 03.2023
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Provided individualized instruction and support to meet personal needs of each child.
- Communicated with parents and other staff about student progress.
Childcare Educator
Grandma Rosie's Childcare
07.2021 - 02.2022
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Provided individualized instruction and support to meet personal needs of each child.
Education
Keira High School
Fairy Meadow, NSW09-2019
Skills
- Issue research
- Account investigation
- Quality assurance monitoring
- Call center experience
- Payment processing
- Complaint handling
- Data entry
- Inbound call management
- Technical support
- Information protection
- Documentation and reporting
- Customer support
Timeline
Customer Service Officer
Services Australia
04.2023 - Current
Childcare Educator
Big Fat Smile
02.2022 - 03.2023
Childcare Educator
Grandma Rosie's Childcare
07.2021 - 02.2022
Keira High School
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