Natalie Ashley
Toowoomba,QLD
Summary
I am a versatile Administration officer that excels at effective communication and has sound emotional intelligence. I am skilled at managing diverse tasks and competing priorities. I take pride in my strength of character and integrity. I am confident, open and friendly and always happy to help and go above and beyond expectations.
Overview
27
27
years of professional experience
Work History
Administration Officer - Revenue
Darling Downs Hospital And Health Service
09.2023 - Current
- Inpatient Billing Officer
- Cashier
- HBCIS, ORMIS, S4HANA, Microsoft Office - Excel, Word and Access.
- Enhanced Inpatient Billing efficiency by streamlining administrative processes.
- Provided exceptional customer service, addressing inquiries professionally and sensitively.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Ensured accurate data entry and electronic filing.
- Manage daily payment processing, recording, reporting and reconciling with accuracy and within deadlines.
Disability Support Worker
Upcare Pty Ltd
11.2022 - 11.2023
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Senior Accounts Officer
Homestyle Bakeries
04.2001 - 05.2022
- Enhanced financial accuracy by streamlining accounting processes and implementing internal controls.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Ensured timely completion of month-end closing procedures, enabling accurate financial reporting for decision-making purposes.
- Assisted management in making informed decisions by generating ad-hoc financial reports upon request.
- Supervised accounting department operations and team of up to 8 employees.
- Input payments and updated accounts to reflect new balances.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on department processes and customer service.
- Maintained accurate financial records with meticulous attention to detail in data entry and account coding.
- Contributed to audit preparation by gathering documentation, providing explanations, and implementing corrective actions as needed.
Administration Officer- Clinical
Darling Downs Hospital And Health Service
01.1997 - 06.2000
- Outpatients Clinic Administration.
- Ward Administration
- HBCIS, Smart Refferals, Microsoft Office applications
- Appointment Scheduling, Waitlist Management, Referral intake.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Handled sensitive information discreetly, maintaining confidentiality and empathy at all times.
- Maintained patient records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collate all reports, forms, invoices, test results, Patient Election forms, Discharge summaries, referrals and file accurately and efficiently
Education
Certificate III in Office Administration - Administration
Tafe Queensland Toowoomba
Toowoomba, QLDCertificate III in Individual Support (Disability) -
Akadia Training
Toowoomba, QLD05.2023
Bachelor of Commerce (incomplete) - Accounting
University of Southern Queensland
Toowoomba, QLD11.2010
Skills
- Effective Communicator
- Strong client focus, excelling in positive outcomes while demonstrating empathy and maintaining confidentiality with a genuine friendly nature
- Problem solving
- Well-developed computer skills including HBCIS, ORMIS, S4HANA, Microsoft Office Applications
- Excels at working within a high pressure environment and can seamlessly interchange tasks as priorities shift
Referees
Trisha Cakovan
Senior Finance Manager - Revenue Services
Business Management - Finance
Darling Downs Hospital and Health Services
Phone: 07) 4616 5577
Email: trisha.cakovan@health.qld.gov.au
Sarah Bohm
Team Leader Revenue - Business Analysis & Management
Phone: 0457 575198
Email: sarah.Bohm@health.qld.gov.au
Timeline
Administration Officer - Revenue
Darling Downs Hospital And Health Service
09.2023 - Current
Disability Support Worker
Upcare Pty Ltd
11.2022 - 11.2023
Senior Accounts Officer
Homestyle Bakeries
04.2001 - 05.2022
Administration Officer- Clinical
Darling Downs Hospital And Health Service
01.1997 - 06.2000
Certificate III in Office Administration - Administration
Tafe Queensland Toowoomba
Certificate III in Individual Support (Disability) -
Akadia Training
Bachelor of Commerce (incomplete) - Accounting
University of Southern Queensland
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