Natalie Ceschin
Rye ,VIC
Summary
Dedicated professional with a solid background in customer service and safety management, seeking to leverage experience as a flight attendant. Proven track record of enhancing passenger satisfaction through attentive service and effective conflict resolution during flights. Strong interpersonal skills complemented by multilingual abilities facilitate positive interactions with international travelers. Committed to maintaining high standards of safety and service excellence in dynamic environments.
Overview
16
16
years of professional experience
Work History
Guest Service Agent
Alba thermal springs
Fingal , Vic
12.2024 - Current
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Checked members and guests in promptly for there bookings.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted guests with a friendly and welcoming attitude.
- Nominated as the be a representative on the sustainability committee
Cabin Manager
Regional express
Melbourne , Vic
03.2021 - 07.2024
- Served as a flight attendant for 3.5 years, promoted to Cabin Manager within the first 12 months due to strong leadership and exceptional team management skills.
- Ensured the safety and comfort of passengers, delivering high-quality customer service and attending to their needs throughout the flight
- Oversaw communication between the flight deck and cabin crew ensuring smooth operations and adherence to safety protocols.
- Handled in-flight disruptions including conflict resolution, medical emergencies and delays with calm efficiency and professionalism.
- Demonstrated in-depth knowledge of aircraft safety features and emergency equipment, advising passengers on flight regulations fortheir safety.
- Familiar with completing shift work and being on call, adapting to irregular schedules, a key requirement for the dynamic nature offlight attendant role
- Responded promptly to any customer complaints or requests during flights.
- Provided customer service to passengers in accordance with company standards.
- Monitored the performance of flight attendants in order to ensure that they were meeting the highest standards of customer service.
- Maintained high level of time management
Flight Attendant
Tiger air
Melbourne , Vic
12.2019 - 09.2021
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Adhered to company policies regarding security measures and protocol at all times.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Call Center Representative
Bupa health insurance
Melbourne , Vic
04.2017 - 04.2019
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Offered additional products or services to enhance customer experience.
VIP Bottle Server
Bond nightclub
Melbourne , Vic
06.2016 - 04.2017
- Maintained a safe environment by following proper safety procedures during bottle handling.
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Ensured that all guests received prompt service and quality drinks.
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
- Responded to customer inquiries promptly and courteously while providing excellent customer service.
Manager
Oli & Levi cafe
Melbourne , Vic
04.2013 - 04.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
Waitress & Host
Eau de vie
Melbourne , Vic
01.2012 - 01.2013
- Demonstrated knowledge of wine selection, pairings, vintages.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
Supervisor
The long room
Melbourne , Vic
05.2009 - 01.2012
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
High School Diploma -
Padua College
Mornington Peninsula 12-2007
Skills
- Problem solving
- Safety protocols
- Time management
- Communication skills
- Listening skills
- Hospitality and service industry background
- Strong interpersonal skills
- Multilingual German and Italian
Affiliations
- Reading
- Painting especially still life
- Pilates
References
References available upon request.
Timeline
Guest Service Agent
Alba thermal springs
12.2024 - Current
Cabin Manager
Regional express
03.2021 - 07.2024
Flight Attendant
Tiger air
12.2019 - 09.2021
Call Center Representative
Bupa health insurance
04.2017 - 04.2019
VIP Bottle Server
Bond nightclub
06.2016 - 04.2017
Manager
Oli & Levi cafe
04.2013 - 04.2017
Waitress & Host
Eau de vie
01.2012 - 01.2013
Supervisor
The long room
05.2009 - 01.2012
High School Diploma -
Padua College