Natalie Challen
Port Kennedy,Australia
Summary
Dynamic leader with a proven track record at Woolworths Online Department, adept in team leadership and problem-solving. Excelled in managing a busy department, overseeing 20-30 team members, and enhancing customer relationships. Skilled in time management and employee supervision, consistently ensuring operational excellence and team success. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
28
28
years of professional experience
Work History
Assistant Manager/ Relief Manager
Woolworths Online Department
Baldivis, Western Australia
09.2022 - Current
- Scheduling weekly rosters
- Running a busy online department
- Managing and overseeing 20- 30 team members
- Picking & preparing customers orders
- Problem solving issues that arise, handling complaints
- Helping customers on the floor
- Budgeting & rostering too the demand line
- Making sure orders are complete, in good order and on time
- Ordering supplies needed for online
- Helping other departments
- Looking for out of stock and missing articles
- Organising social events to celebrate teams achievements & goals
Commercial Cleaner
Westralian- Stockland Baldivis Shopping Centre
Baldivis, Western Australia
04.2021 - 09.2022
- Early morning cleaning of the shopping Mall
- Operating ride on scrubber and walk behind scrubber
- Operating ride on buffer and walk behind buffer
- Cleaning travellators and operating travellator automatic cleaner
- Sweeping, moping, vacuuming and dusting
- Cleaning washrooms
- Cleaning windows and other general cleaning
- Cleaning centre management offices
- Mall patrol
Owner/ Operator
Toms Mufflers & Brakes
Rockingham, Western Australia
07.2010 - 12.2019
- Account and book keeping including payroll
- Banking
- Sales/ Serving customers
- Quoting and order parts, Computer work
- Stock taking/ Putting stock away
- General cleaning
- Answering phones and emails
- Fitting exhausts and brakes
- Diagnosing problems with vehicles
Home Duties
Port Kennedy, Western Australia
12.2002 - 07.2010
- Looking after my 3 children
Sales Assistant
Guthries Newsagency
Rockingham, Western Australia
04.1997 - 12.2002
- General shop counter work
- Sales of stationary, books, magazines, toys, games, tobacco, giftware and food
- Sales of lotto tickets and scratchies
- Customer service/ Eftpos skills
- Dry cleaning orders
- Newspaper advertisements
- Stock take/ Stock orders
- Banking
Education
Completed year 10 -
Warnbro Community High School
Warnbro, Western AustraliaSkills
- Time management skills
- Employee supervision
- Team leadership
- Employee scheduling
- Multi-tasking
- Problem solving
- Managing a busy department
- Customer relationship management (CRM)
Personal Information
- License: C class license
- Date of Birth: 08/09/82
Affiliations
- Reading
- Watching movies
- Spending time with my family
- Holidays to new places
Timeline
Assistant Manager/ Relief Manager
Woolworths Online Department
09.2022 - Current
Commercial Cleaner
Westralian- Stockland Baldivis Shopping Centre
04.2021 - 09.2022
Owner/ Operator
Toms Mufflers & Brakes
07.2010 - 12.2019
Home Duties
12.2002 - 07.2010
Sales Assistant
Guthries Newsagency
04.1997 - 12.2002
Completed year 10 -
Warnbro Community High School
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