Natalie Ferris

• Currently Acting Senior Dental Assistant at Campbelltown Hospital Dental Centre since May 2024
• Successfully helped set up and complete the first Digital Crown in Campbelltown
• Currently working on training plans to mentor other staff how to use the equipment
• Currently working with the special needs, paediatric and Prosthodontist
• Clean and wipe down dental tools and equipment, straighten treatment rooms and restock supplies to prep for next patient and maintain health and safety practices.
• Perform chair-side duties for general and complex dental procedures
• Sanitised trays, instruments and surfaces for clean dental office setting and patient safety.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Trooperlu’s Garage – Service Manager/Advisor Moorebank, NSW 8/2021 – 5/2022 (full time 40 hrs)

• Responsible for day to day running of the Service department
• Scheduling bookings for motorcycle service and repair, factoring in technician availability and workload
• Cash handling
• Complaint’s handling
• Liaising with other sections of the business
• Liaising with multiple Agencies to work towards one goal
• Creating and printing invoices
• Scheduling and Rostering of Staff Other tasks also included
• Assisting with events
• Online sales/listings and processing and posting orders
• Social media posts
• Assisting in retail space

Full time 40 hrs

• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, composite resin and Fuji
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
• Helped head dentist complete routine and advanced procedures by preparing patients and instruments for expected needs
• Cleaned and sterilized instruments between patients to protect from infection risks
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Prepared patient X-rays and images by taking and processing digital films, taking OPGs and loading them on the computer for review by dentist
• Sterilized rooms and prepped equipment and instruments for between 7-15 procedures daily
• Performed general chair-side duties to assist with various procedures, including general, endo, oral surgery, implant placement (fully guided), implant restorations (screw retained), crown and bridge digital and traditional
• Booked appointments for patients using Dental4windows
• Assisted dentist in management of medical or dental emergencies by listening during consultation and starting to set up around the conversation
• Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
• Taking intraoral photos and uploading them to patients profile
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Increased customer satisfaction by resolving HCF membership issues