Natalie Harper
Wyee
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Assistant
Foodworks
Wyee
2016.02 - Current
- Maintained safe food handling practices to prevent germ spread.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Sliced meats and cheeses and weighed deli items for customers.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Handled customer inquiries, complaints, and returns efficiently.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Stocked shelves with freshly prepared products, rotating stock to ensure quality and freshness.
Cafe Manager
Wyee Nursery Cafe
Wyee
2011.10 - 2016.01
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- managed ordering and stock control.
- Organised workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiato, mochas.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Planned menus, ordered supplies and managed kitchen staff.
- Prepared and cooked daily menu items.
Skills
- Customer service
- Multitasking
- Reliable
- Organised
- Effective communication
- Can work effectively in a team environment
- Food safety
- Attention to detail
- Leadership
- Recipe cooking
Certification
- First Aid/CPR Certificate
- Working with Children Check
- Police Clearance
References
- Kim Slade - 0422104297
- Nichole Roberts - 0415777289
- Dianne Williams - 0434033854
Timeline
Retail Assistant
Foodworks
2016.02 - Current
Cafe Manager
Wyee Nursery Cafe
2011.10 - 2016.01