Natalie Jiang
CASTLE HILL,NSW
Summary
Accomplished Operations Manager with a proven track record at NES Online, adept in Amazon and eBay sales management and operations. Excelled in driving sustained sales growth through strategic optimizations and exceptional customer service. Skilled in problem-solving and team leadership, demonstrating strong adaptability and project management capabilities.
Overview
19
19
years of professional experience
Work History
Amazon and EBay Platform Operations Manager
NES Online
08.2018 - Current
- Amazon and eBay Platform Operations Manager
- Managed and operated two Amazon stores and three eBay stores, achieving sustained sales growth.
- Deep understanding of platform rules and algorithms, optimizing product listings to increase visibility and conversion rates.
- Developed and implemented targeted sales strategies, improving store rankings and customer satisfaction.
- Monitored market trends and competitor activities, adjusting operational strategies accordingly.
- Handled customer orders, provided excellent customer service, and ensured efficient post-sale follow-up.
Human Resources Manager
JIN LAN MENG
01.2006 - 03.2015
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
High School Diploma -
Bachelor of Fashion Design
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Expertise in Amazon and eBay platform operations and sales management
- Strong learning ability and adaptability
- Excellent communication skills, effective in coordinating with teams and suppliers
- Outstanding execution and project management capabilities
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Amazon and EBay Platform Operations Manager
NES Online
08.2018 - Current
Human Resources Manager
JIN LAN MENG
01.2006 - 03.2015
High School Diploma -
Bachelor of Fashion Design
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