Summary
Overview
Work History
Education
Skills
Timeline
Work skills
Generic

Natalie moore

Melbourne

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer and colleague interactions. Knowledgeable about product merchandising and point-of-sale systems, with a knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Glassons Clothing Store
03.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.

Administrator

Victorian Freight Specialists
11.2022 - Current
  • Working at night in the operations office. Duties including liaising with truck drivers & issuing paperwork, reporting via online portal any issues that may occur during the night to relevant departments, printing of pallet dockets and ensuring drivers driver logs are updated.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Improved employee productivity with effective time management strategies for nightly tasks.

Team Member

Factorie (Cotton On Group)
11.2021 - 02.2024
  • A retail senior team member with experience of greeting customers, meeting daily goals and targets for the store and individual KPI’s. Working team leader shifts on Sundays, Thursday and Friday night closes, working together as a team on these days to meet our goals.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

VCE -

Hampton Park Secondary College
01.2022

Bachelor in Media And Communications - Public Relations

Swinburne University of Technology
Melbourne, VIC
05-2028

Skills

  • Reliable and adaptable
  • Fast learner
  • Product knowledge
  • Interpersonal and written communication
  • Problem-solving
  • Teamwork and collaboration

Timeline

Retail Sales Associate

Glassons Clothing Store
03.2023 - Current

Administrator

Victorian Freight Specialists
11.2022 - Current

Team Member

Factorie (Cotton On Group)
11.2021 - 02.2024

VCE -

Hampton Park Secondary College

Bachelor in Media And Communications - Public Relations

Swinburne University of Technology

Work skills

  • Excellent customer services skills, interacting with customers in a friendly & professional manner
  • Counting money in tills at the beginning and end of shift to ensure amounts are correct
  • Handling approximately $1000 or more card transactions and cash payments with giving change accurately
  • Educate customers on promotions and our menu items to enhance sales, and GES feedback surveys
  • Maintain customer satisfaction while handling product returns quickly and professionally
  • Resolving customer complaints efficiently
  • Maintain a clean and tidy checkout and store front

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Natalie moore