Natalie Nasteski
Wilton Sydney,NSW
Summary
Dear Hiring Team,
My name is Natalie and I am excited to contact you about the position that is currently available, as I believe that my experience with past employment have prepared me to thrive in this new career in Dubai and would enjoy discussing the position with you in greater detail. I am currently a sales-minded travel consultant with passion to sell and am focused on leisure travel that is on the hunt for a new career path. In my prior position within my career being a Assistant/Store Manager and Sales Associate for 7 years, I have worked closely with customers by making sure all customer needs are met. I can identify and resolve customer needs, with a focus on increasing customer loyalty, this has helped to hone my communication and organization skills. I believe that my passion and experience in customer service and skills in my previous career has led me to what I can bring to the table with your company and I look forward to hearing back from you soon to start this new journey in life.
Overview
8
8
years of professional experience
Work History
Footlocker
Casual
Campbelltown , NSW
08.2016 - 11.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
Boost Juice
Casual
Campbelltown , NSW
08.2017 - 07.2018
- Described menu items to customers and suggested products based on stated preferences.
- Helped customers pick best products based on individual health and fitness needs.
- Restocked utensils, napkins, disposable cups and straws when necessary.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Footlocker
Assistant Manager
Campbelltown , NSW
11.2018 - 08.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Store Manager
Glassons
Campbelltown, NSW
09.2022 - 12.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Sales Consultant
Flight Centre
Wollongong
03.2023 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Processed payments from clients via cash or credit cards.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
Education
High School Diploma -
Mount Annan High School
Mount Annan 11.2017
St. Patrick’s Collage
Campbelltown 10.2015
Skills
- Team Building
- Goal Setting
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem Resolution
- Scheduling and Coordinating
- Documentation and Reporting
- Work Planning and Prioritization
- Staff Training
- Team Leadership
- Staff Development
- Forecasting Skills
- Decision Making
- Customer Service
Hobbies and Interests
- Gym
- Spending time with family and friends
- Organisation
- Cooking
- Blogging
- Travelling
- Reading
References
Store Manager Footlocker
2017-2021
Jessica Budin
0431 318 418
Personal Beautician/Great Friend
2015-Current
Nancy Saba
0406 019 380
Regional Manager Glassons
2022
Olivia Barden
0421 777 709
Timeline
Sales Consultant
Flight Centre
03.2023 - Current
Store Manager
Glassons
09.2022 - 12.2022
Footlocker
Assistant Manager
11.2018 - 08.2022
Boost Juice
Casual
08.2017 - 07.2018
Footlocker
Casual
08.2016 - 11.2018
High School Diploma -
Mount Annan High School
St. Patrick’s Collage
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