Natalie Neville

• Weekly running of business from clients to financials and marketing.
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Demonstrated product presentations to prospective customers to showcase features, benefits and value.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• client hair and services

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

Head colourist

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• maintained clients hair and needs whilst working towards targets

• Victorian educator for four major product lines nationally.- Brazilian blowout, Cloudnine, Alterna haircare, Babe hair extensions.
• Looked after technical and training side for all brands and assisted sales alongside reps to boost sales and grow/gain new accounts.
• Worked within a team
• boosted sales and account growth
• Client complaint management and problem solving
• Worked towards sales targets
• Effective client communication

• Brand manager and educator
• Colour educator role teaching all facets and looking after accounts alongside full time reps.
• Growing business and clients, sales for company.
• Maintaining a strong client base
• Sales monitoring
• client relationship building and maintenance
• Support and client education
• Effective communication and problem resolution with clients
• managing conflict resolution between company and client.
• New product demonstrations

• Adelaide Currie street campus
• In certificate III Hairdressing - Teaching certificate 11 and 111 hairdressing to apprentices in all facets of hair .
• Educated underprivileged students to help grow careers and potential future employment opportunities
• helped assist students with learning difficulties
• maintained student intake and retention to meet government funding requirements for school
• effective communication ,support, help, confidence building for students
• day to day reporting of teachings and module completion for students
• effective management of time and task completion for students
• general student support and help personally and within classroom

• Provision of cutting, styling, colouring, and treating hair to clients requirements
• Allied reception and sales tasks
• Maintaining clients records
• Keeping salon work areas clean and equipment clean
• Management of salon and staff

• Communicating effectively with clients
• Inspiring, motivating and directing other hairdressers to help enable them to achieve their own personal goals within the hairdressing business
• Organising and planning structured educational events
• Establish new clients and help increase current business in order to attract clients and to receive rewards to increase the business
• Salon Responsibilities:
• Maintaining monthly stock orders
• Introducing and selling of new hair care products, etc…
• Selling educational and technical seminars regarding hair colour and cutting styles
• Answering telephone enquires and assisting clients with any problems they may have
• Telephone bookings
• Building a positive relationship with all clients
• Conducting educational programs to suit individual salon requirements
• Hands on work in the salon
• Stock control (restocking shelves and ordering of stock)
• Creating displays
• Keeping costs down to meet the salons budget
• Administrative Support:
• Faxing customers orders
• Maintaining accounts payable and ensuring that clients are on target
• Maintaining the Technical Centre
• Booking travel arrangements
• Report on weekly outputs to the companies director
• Maintaining a record on monthly phone accounts and salon expenses
• Seminars and Education Responsibilities:
• Training SA apprentices at TAFE SA, Adelaide Campus
• Structured full day workshops for 30 – 40 students
• Focusing on Colour theory and practical elements
• Developing course content and conducting up to 30 classes per year
• Training privately educated students at Shermans
• Conducting full time and part time workshops for 10 – 20 students for theory and practical colour classes, using flip chart tools and Power Point presentations
• Conducting SA Secondary School Vocational Education and Training workshop classes for 30 students (5 class per year)
• Motivating and mentoring students
• Inspirational Cut and Colour Techniques
• Conducting evening workshops for 15 – 20 students for full time hairdressers to assist in their professional development
• Act as guest artist and event coordinator, organising venues, guest artists, clients, flyer development and distribution, collecting registration fees, catering and arranging workshop sites
• Event management
• Assisting with the development of Education Calendar
• Which is supplied by ‘KEUNE’ to salons nationally
• Includes: Seminar content development and timing, Annual training by International Colour Specialist
• Annual show conducting a presentation for 200+ clients Including: Structure content, model preparation and presentation on stage to clients
• The show is a national display to client base and put together by the Keune team
• Traveled to Tasmania to conduct ‘Colour and Theory’ workshops
• Conducting additional training classes / courses (15 throughout the year) for full time hairdressers throughout a wide geographical range

• Hair dresser specialising in designing and colouring