Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
PROFESSIONAL SUMMARY
20
Natalie Tindale

Natalie Tindale

Leanyer,NT

Summary

VERWOOD ESTATE WINES - MANAGING DIRECTOR - 2014 - OCT 2024

  • Luxury Private Accommodation | Wellness Resort | Vineyard | Cellar Door | Cattle | Olive Grove
  • Start-up business, responsible for all facets from financial management and budgets, sales and marketing, social media and client relations, industry networking, staff and contractor management, administrative, viticulture, maintenance
  • Project Manage and hands on $1,000,000 renovation of 600m2 luxury home to turn into a resort, pool and spa, irrigation for farm and vineyard, fencing for cattle.
  • Developed and expanded market presence through successful negotiation of key partnerships, great customer service and innovative marketing.
  • Trained and guided team members to maintain a high level of customer service, attention to detail and consistent service performance standards.
  • Developed and implemented marketing strategies for launches, rebranding campaigns, and promotions.
  • Optimised website content for improved search engine rankings and increased web traffic.
  • Followed safety protocols to minimize workplace accidents.
  • Developed and implemented strategies to improve maintenance processes.
  • Improved equipment functionality by conducting regular maintenance check
  • Completed update of pool, implemented new spa and controllers, and ongoing maintenance and troubleshooting of pool and spa
  • Maintaining vineyard all round according to viticulturist requirements including irrigation, spraying, pruning, harvesting.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Managing Director / Real Estate Agent

NLB Realty
01.2014 - 11.2014
  • Source and facilitate multimillion-dollar agricultural investments for clients
  • Marketing of business and all operating requirements
  • Real Estate Sales and investments
  • Market business operations and meet all necessary requirements.
  • Engage in real estate sales and investments.
  • Network within the Australian agriculture industry and connect with potential investors.
  • Organize stalls at international expos to attract investment in the Australian agriculture sector.

Managing Director / Owner Operator

Fatigue Calculator
01.2007 - 01.2014

IDevelop and pitch business cases for Fatigue Management Systems to Corporate Executives e.g. BHP, Rio Tinto

  • Invented, developed and revenue generation of Fatigue Calculator
  • Marketing, Financial Accounting, Admin, Customer Service, Manufacturing and Design Engineering
  • Develop and present Fatigue Training across high-risk industries inc BHP, Rio Tinto, NSW Rail
  • Implement Safety Procedures and Standards across high-risk industry
  • Public Relations campaigns to promote the product and safety in the industry

Assistant Site Manager

MAC Services Group
07.2006 - 01.2007
  • Accommodation Facility for mining industry in
  • All duties pertaining to management of 1,400 person accommodation facility including provision of three meals pp/pd
  • Adherence and implementation of systems, procedures to both ensure KPI's are met and clients are satisfied
  • Staff recruitment, management, training and dismissal
  • Customer Service and Reception
  • Management of Food Services for 1,400 persons
  • Solving problems and issues in a fast paced environment, with crucial outcomes
  • Maximising room efficiency to increase profit and customer satisfaction
  • Oversee maintenance team to ensure smooth operations at all times.
  • Workplace Health and Safety compliance on site


General Manager / Licensee

Cesars Nightclub
01.2006 - 07.2006
  • The busy and popular nightclub in Brisbane CBD had developed a bad reputation with unruly clientele and it's extended license.
  • Under my management, the security staff were re-trained, clientele "cleaned up", and after 6 months the late license was given back due to no instances of police attendance requirements.
  • My duties also included all Operation Duties as a General Manager.
  • Management of all staff - bar staff, entertainment, security and contractors.
  • Ensure maintenance checklist is completed, and inspection of venue with eye for attention to detail.

General Manager

Bunk Backpackers
10.2004 - 01.2006
  • Complete Management of 205 bed accommodation facility and 800 capacity night club, with 30 staff.
  • Focus was implementing systems to endure control and increase profit, reduce losses.
  • Complete management of staff, hiring the right staff, training to increase productivity and reduce overheads, and coaching for ongoing success.
  • Organise events, entertainment and activities for guests
  • Ensure maintenance, food, stock inspections and checks
  • Deal with conflict, security and guest relations



General Manager

Family Nightclub
01.2002 - 01.2004
  • Australia's Number One Award Winning Nightclub 2000 pax capacity, 50+ Staff
  • Responsible for staff management, security and front door operations, cash handling, supervision of entertainment and promotion, events management
  • Strong KPI and budget focus
  • Implementing a client focused culture
  • All aspects of staff management
  • Event Management: Project Funk, NYE Festivals, other themed events at venue
  • Oversee and approve marketing and promotions

Managing Director / Owner

HQ Niteclub
01.2001 - 12.2001

    My husband and I renovated and started up a run down nightclub in Mildura and operated for six months.

    - Complete redesign and renovation of the nightclub

    - Setting up systems and procedures for efficient and smooth operations

    - Staff hiring, management, supervision and training

    - Security hiring, supervision

    - Marketing and promotions - radio and print

    - Event management

    - Liaising with stakeholders and local networking

    - Financial requirements

    - Ongoing problem solving and conflict resolution in a volatile environment

Owner Operator

Megablast
01.1992 - 01.2001
  • PA Hire company and Events Management in music industry
  • Identified revenue streams - securing funds for various youth projects, rock band tours etc
  • Event Management : concerts, band tours, Youth group
  • Cutting Edge Youth Services funding for underprivileged youth to give them experience in the music industry
  • Marketing, Event Management, Administration
  • Client Relationship Management across various charities, school, local governments for youth discos and events
  • Sourcing funds, completing financial reports
  • Assisting in audio, maintenance of audio equipment, setting up sound systems

Education

Masters of Human Factors and Safety Management Systems -

Uni SA
South Australia
01.2015

MBA -

Mt Eliza Business School
Melbourne
01.2009

Bachelor of Business - Marketing and International Business

QUT
Brisbane
01.1994

CERT 1V Trainer and Assessor -

HBA Consulting Group
Mackay
01.2009

Skills

  • Leadership
  • Staff management / coaching
  • Operations management
  • Verbal and written communication
  • Customer Service
  • Basic Maintenance Tasks

  • Problem solver
  • Workplace Health and Safety
  • Attention to detail
  • Conflict resolution
  • Creative thinking
  • Business and operations management

Accomplishments

Verwood

  • Winning three wine medals in Southern Highlands for our wine
  • Constant premier host for numerous booking platforms because of my exceptional customer service skills
  • Establishing a 5star private resort from an old 30 year old farm, reinvigorating a deteriorated vineyard to produce award winning wine.


Fatigue Calculator

  • First product in Australia to manage fatigue and sleep
  • Keynote guest speaker through Australian Mine Expo's
  • Develop and implement Fatigue Training program for high risk industry
  • Identification of problem in the algorithm after product development, and initiating a solution for the problem


Family Nightclub

  • Australia's Nightclub of the year for two years under my management.
  • Turned the club around from a "party drug dance club" to a respectable, drinking and profitable club through staff management, clientele management and systems.


Bunk Backpackers

  • Winner of QLD Tourism Awards Best Backpacker Accommodation.
  • I was hired because the bar had high patronage but the turnover and expenses were low. Through staff management, correct promotion, security management and stock control increased profit to annual turnover $4,500,000.


Cesars Nightclub

  • Achieved liquor license extension through security and patronage management, as well as implementing systems and procedures.


MAC Services

  • Turned the culture of the staff from poor customer service, and inefficient room allocation to high attention to customer service and customer satisfaction and maximising room efficiency to increase profit


Certification

First Aid, CPR, Basic Emergency Life Support - Current

WWCC NSW - Current

Workplace Health and Safety Officer - Expired

Certificate IV Trainer Assessor - Expired

Licensee / License Manager - Current

ChemCert - Expired

Professional Selling Systems

Wildlife Carer - Expired

NSW Pedigree Dog Breeder

Fire Awareness and Induction


Timeline

Managing Director / Real Estate Agent

NLB Realty
01.2014 - 11.2014

Managing Director / Owner Operator

Fatigue Calculator
01.2007 - 01.2014

Assistant Site Manager

MAC Services Group
07.2006 - 01.2007

General Manager / Licensee

Cesars Nightclub
01.2006 - 07.2006

General Manager

Bunk Backpackers
10.2004 - 01.2006

General Manager

Family Nightclub
01.2002 - 01.2004

Managing Director / Owner

HQ Niteclub
01.2001 - 12.2001

Owner Operator

Megablast
01.1992 - 01.2001

Masters of Human Factors and Safety Management Systems -

Uni SA

MBA -

Mt Eliza Business School

Bachelor of Business - Marketing and International Business

QUT

CERT 1V Trainer and Assessor -

HBA Consulting Group

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PROFESSIONAL SUMMARY

With over 15 years of experience in hospitality and Tourism, consistently thriving in running small businesses. Expertise lies in successfully managing nightclubs, safety operations, vineyards, and accommodation facilities. Prioritizes people skills, ensuring positive interactions with staff and clientele. Able to handle all aspects of business management within the Hospitality and Tourism industry, drawing upon a diverse skill set.

Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands.

Natalie Tindale