Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Natalie Webb

Gympie,Australia

Summary

Energetic and a self-motivated individual. I have excellent presentation and communication skills both written and verbal. Ability to establish rapport with a wide range of people quickly and easily. Flexible and adaptable, with the ability to acquire new skills and knowledge, rapidly and effectively. A proven track record for providing excellence in customer satisfaction.

Overview

25
25
years of professional experience

Work History

Senior Consultant

Suncorp Bank
10.2021 - Current
  • I have over 25 Years working in Finance the finance industry with highly developed Administration skills in the office environment
  • I am highly proficient with use of Microsoft office mainly Microsoft word, Microsoft excel for everyday communication and correspondence including reports as well as writing Lending submissions to support customers home loans for approval once they reach credit approval stage
  • I am the Senior Consultant of Suncorp Bank Gympie while also acting Assistant Manager, taking on the responsibility of managing the branch along with monitoring of staff training and compliance
  • I work autonomously and as part of a team
  • Highly proficient of utilising company Finance systems for processing customer payments, money in, money out
  • Transfer money
  • General Ledger receipts for insurance payments
  • Access records for UpToDate contact information, storage of confidential information
  • Attend meetings daily to provide progress reports for sales and service
  • Balancing Teller Transactions, Balance Branch daily

Home Lending Specialist

BOQ
09.2019 - 09.2021
  • Home lender with BOQ meeting the needs of customers Home loan needs

Sales & Service Consultant

Suncorp
03.2000 - 09.2018
  • I had been with Suncorp Bank for over 18.5 years with 3 years’ experience as a Lending Consultant in Gympie
  • I was Branch Manager of Gympie Branch for 13 months before this time with the majority of my time with Suncorp as a Sales and Service Consultant
  • I am proficient with use of CRM and Ignite lending system processing both Personal unsecured loans as well as secured car loans
  • Assisting clients from Pre qualifying, preparing and submitting the application, right through to settlement
  • I also assist customer with their borrowing needs, along with their other needs, finding out their Now, Next and Later goals across the 4 quadrants of Everyday, Borrowing, Protecting Tomorrow and Getting ahead
  • Cross sale referrals to specialists based on customers needs
  • My loan to application strike rate of 50%
  • Hindsight score of 97%

Education

Charters Towers State High
Charters Towers, QLD

Skills

  • Excellent communication and interpersonal skills
  • Committed to exceeding customer’s expectations
  • Highly organised with attention to detail
  • Regulatory compliance
  • Leadership
  • Document Archiving
  • Inventory Management
  • Ordering and invoicing
  • Excellent work ethic

References

Greg Murphy, Branch Manager, Suncorp Bank, Gympie Branch, Stores & Specialty Banking, 07 5480 4088, 804088, 0411 130 470

Personal Information

Driving License: Current C Class Drivers Licence

Timeline

Senior Consultant

Suncorp Bank
10.2021 - Current

Home Lending Specialist

BOQ
09.2019 - 09.2021

Sales & Service Consultant

Suncorp
03.2000 - 09.2018

Charters Towers State High
Natalie Webb