Natalie Wilks
Bacchus Marsh
Summary
Dynamic hospitality professional with 15 years at Cremorne Hotel, excelling in team leadership and customer service. Proven ability to manage operations and enhance guest experiences, demonstrating strong attention to detail and problem-solving skills. Adept at task delegation and ensuring seamless venue operations, consistently achieving high customer satisfaction.
Grown up with horses and have previously worked in a very large and fast-paced environment. Dealing with a wide variety of handling and a constantly changing environment.
Overview
10
10
years of professional experience
Work History
TAB Staff/Hospitality Worker
Cremorne Hotel
Newtown
04.2017 - Current
- Dynamic and dedicated hospitality professional with 15 years of experience in providing exceptional customer service, handling daily operations, and managing teams in fast-paced hotel and restaurant settings.
- Seeking to bring strong customer service and management skills.
- TAB operator
- All areas of hospitality, including coffee, food runner, bar staff, and closing and opening venue.
- Functions, stock ordering, entering invoices
Stable Hand
Cloud 9 Thoroughbreds
Sutton Grange
02.2016 - 09.2025
- Experienced in feeding, grooming, mucking out, and ensuring the well-being of animals.
- Assisted with horse training routines, including swimming, washing, and saddling/unsaddling.
- Administered ointments, liniments, or other medications when necessary.
- Prepared horses for travel.
Hospitality/FOH Team Member
Daylesford Cidery
Daylesford
09.2020 - 07.2023
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Educated customers on various types of ciders, wines, beers, and spirits available at the bar.
- Monitored bar inventory and promptly restocked low items before depletion.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Provided exceptional customer service, responding promptly to requests and concerns.
Function/Bar Staff
Ballarat Greyhounds
Ballarat
10.2020 - 07.2021
- Working functions and race meets.
- Setting up for functions and greeting customers
- Opening and closing of venue
Education
Cert 4 - Pilates
Breathe Education
Melbourne, VIC04-2020
Undergraduate - Complementary Medicine And Naturopathic Philosophy
Endevour College
Melbourne, VICBachelor of Arts - Audio/Sound Engineering
Collarts
MelbSkills
- Team leadership
- Attention to detail
- Problem solving
- Reliable and works autonomously
- Time management
- Task delegation and conflict resolution
Affiliations
- Netball and football
- Music
References
References available upon request.
Timeline
Function/Bar Staff
Ballarat Greyhounds
10.2020 - 07.2021
Hospitality/FOH Team Member
Daylesford Cidery
09.2020 - 07.2023
TAB Staff/Hospitality Worker
Cremorne Hotel
04.2017 - Current
Stable Hand
Cloud 9 Thoroughbreds
02.2016 - 09.2025
Cert 4 - Pilates
Breathe Education
Undergraduate - Complementary Medicine And Naturopathic Philosophy
Endevour College
Bachelor of Arts - Audio/Sound Engineering
Collarts
Similar Profiles
Ngoc Van Huynh (Vanessa)Ngoc Van Huynh (Vanessa)
Dental Assistant at Bupa Dental CremorneDental Assistant at Bupa Dental Cremorne
Andrew TohAndrew Toh
Catering & Production Kitchen Manager at EARL Canteen HQ - CremorneCatering & Production Kitchen Manager at EARL Canteen HQ - Cremorne
Gisele BoydGisele Boyd
Shop Assistant at Cremorne Street BakersShop Assistant at Cremorne Street Bakers