Natanya Strydom
Wellington,NSW
Summary
Skilled in financial management and mentoring, my strategies significantly improved patient response times and service quality. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Manager/Head Veterinary Nurse
Wellington Veterinary Hospital
Wellington, NSW
03.2009 - 01.2025
- Provided training to new employees on proper office procedures and customer service techniques.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Implemented strategies for improving overall efficiency within the practice.
- Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
- Collaborated with staff to improve overall patient care and response times.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
- Monitored staff performance, providing coaching and feedback as needed.
- Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
- Attended conferences or seminars related to veterinary medicine in order to stay up-to-date on current trends in the field.
- Developed and implemented policies, procedures, and protocols to ensure optimal operations.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Ensured compliance with all relevant regulations and standards for the veterinary practice.
- Partnered with local organizations to promote awareness about animal health care services offered by the practice.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Home
Stay at home Mum
New Zealand And Victoria Aust
03.2002 - 02.2009
Practice Manager/Head Veterinary Nurse
Sannieshof Animal Clinic
Sannieshof, South Africa
08.1992 - 03.2001
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Maintained financial records, including billing and accounts receivable and payable.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Managed vendor relationships for supplies and services related to the practice.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted veterinarians in performing routine medical procedures such as vaccinations, dental cleanings, spays and neuters, x-rays, laboratory tests.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Coordinated with outside laboratories for analysis of specimens submitted for testing purposes.
- Scheduled appointments for incoming patients, and triaged walk-in emergencies accordingly.
- Provided nursing care for post-operative patients, including wound cleaning and bandaging, administering fluids and medications, monitoring vital signs, and assisting with rehabilitation exercises.
- Maintained a clean facility through daily sanitation practices and adherence to safety guidelines.
- Maintained accurate patient records using electronic medical record software.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anaesthesia.
- Prepared food to meet needs of animals under care with appropriate meals.
- Monitored the health of hospitalized patients and administered medications as prescribed by veterinarians.
Senior Veterinary Nurse
Onderstepoort University of Pretoria
Pretoria, South Africa
01.1991 - 07.1992
- Trained new student members on proper techniques for handling animals safely
- Trained new students with procedures like anaesthesia, prepping for surgery, post op recovery, bandaging, special needs for certain operations.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anaesthesia.
- Monitored vital signs of animals during surgery and recovery periods.
- Cared for hospitalized patients; monitored food intake and administered fluids as needed.
- Cleaned surgical instruments according to established protocols.
- Handled administrative tasks related to veterinary services, such as scheduling appointments, ordering supplies and billing clients.
- Supervised vet techs
Veterinary Nurse
Dr langlands
Johannesburg, South Africa
01.1990 - 12.1990
- Animal husbandry and care.
- Preparing and assisting with animal surgeries.
- Post operative animal care
- Reception duties
Education
Associate of Applied Science - Veterinary Nursing
University of Pretoria,Onderstepoort,Veterinary Sc
Pretoria, South Africa12-1989
High School Diploma -
High School Kempton Park
South Africa12-1987
Skills
- Staff management
- Inventory management
- Staff development
- Safety procedures
- Financial management
- Coaching and mentoring
- Policy implementation
- Expectation setting
Affiliations
- I am a reborn Christian that is serious in my belief in Christ our saviour
- I am a passionate mother and grandmother that supported my children in both their academic and sporting endeavors
- I love sowing, reading a good book and gardening.
Languages
English
Professional
Afrikaans
Professional
Certification
- Registered with Veterinary Nurse Association
- Current drivers license
Timeline
Manager/Head Veterinary Nurse
Wellington Veterinary Hospital
03.2009 - 01.2025
Home
Stay at home Mum
03.2002 - 02.2009
Practice Manager/Head Veterinary Nurse
Sannieshof Animal Clinic
08.1992 - 03.2001
Senior Veterinary Nurse
Onderstepoort University of Pretoria
01.1991 - 07.1992
Veterinary Nurse
Dr langlands
01.1990 - 12.1990
Associate of Applied Science - Veterinary Nursing
University of Pretoria,Onderstepoort,Veterinary Sc
High School Diploma -
High School Kempton Park
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