Natasha Baker
Tweed Heads,NSW
Summary
Detail-oriented professional with strong time management skills. Experienced in delivering exceptional customer service and maintaining safe, clean environments. Committed to adapting cleaning methods to meet client needs.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Residential House Cleaner
Self employed business owner
Tweed Heads, NSW
02.2019 - Current
- Developed positive relationships with clients through excellent customer service.
- Inspected properties before and after cleaning to ensure quality standards were met.
- Managed invoicing and payment collection from residential clients accurately.
- Adapted cleaning methods based on client preferences and specific requirements.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Receptionist Administrator and leasing coordinator
Centro Tweed Mall
Tweed Heads, NSW
03.2004 - 06.2011
- Collaborated with team members to improve office procedures effectively.
- Handled customer inquiries and resolved issues professionally.
- Provided administrative support to various departments as needed.
- Assisted in processing incoming and outgoing mail promptly.
- Maintained filing systems and updated client records accurately.
- Answered phone calls and directed inquiries to appropriate staff.
- Maintained tenant files including payment history and lease information.
- Provided customer service support for tenants regarding issues such as rent payments or maintenance requests.
- Scheduled appointments and coordinated meeting spaces efficiently.
- Greeted and assisted customers at Centro Tweed Mall reception area.
- Handled diverse needs for clients in-person, by phone or through email.
Receptionist Administrator
Strata Title Management
Tweed Heads, NSW
03.2001 - 03.2004
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organisation.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Scheduled appointments and maintained calendars for staff members.
- Resolved customer complaints or answered customers' questions.
Education
Apprentice Hairdresser
Skills
- Organised and efficient with time management
- Strong attention to detail skills
- Motivated and friendly, with a willingness to adapt and learn new skills
Certification
Receptionist training, front office first impressions.
Timeline
Residential House Cleaner
Self employed business owner
02.2019 - Current
Receptionist Administrator and leasing coordinator
Centro Tweed Mall
03.2004 - 06.2011
Receptionist Administrator
Strata Title Management
03.2001 - 03.2004
Apprentice Hairdresser