Natasha Buckley

I have been working in the Victims of Crime (VOCAT) team at Johnstone and Reimer as a legal secretary. I have learnt and developed many skills whilst working there. The job consist of many things, one of the key roles being working with people during the toughest periods of their life. Other areas of the job consist of:

• Preparing legal correspondence and writing professional letters for solicitors
• Organise files for court proceedings
• File documents with courts on behalf of solicitors
• Received and placed telephone calls to clients and prospective clients
• Develop and maintain positive relationships with clients and colleagues
• Prepared and processed invoices for solicitors billing
• Handle delicate, sensitive and confidential topics daily
• Training new staff

I have been fortunate enough to work with two hot air ballooning companies from a young age due to growing up in the industry. My roles at both Global Ballooning Australia and Picture This Ballooning consist of many different roles and responsibilities.

I was working as a customer service and reservations consultant as well as assisting the operations and maintenance teams.

These jobs involves:

• Organising safety seminars, team meetings and company events
• Training new staff members
• Completing admin and equipment audits
• Delivering proper and thorough safety briefings to all passengers
• Ensuring all customers have filled out the correct paperwork
• Collaborate with team members to ensure a safe flight
• Assisting with recruitment and training new staff members

The Job itself requires you to be quick thinking and it is hands on.

I still work for both companies casually and pick and chose when i work on the weekends on the field.

Working at Fort Knox involves many different responsibilities, it is a sales role as well as admin, customer service, debt collection, reporting, rostering and security.

It is very much a team environment.

On each site we have the manager, assistant manager and casuals. We would work towards reaching weekly and monthly KPI's and growing the site's occupancy.

Throughout being in this role i have learnt:

• How to approve regular payroll submissions for employees
• Provided weekly work schedules / tasks to employees to accommodate business demands
• How to work in a role that is KPI and sales driven