Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Natasha Carruthers

Natasha Carruthers

Modbury Heights,Australia

Summary

With a strong focus on assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

National Pharmacies
05.2024 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Merchandised over-the-counter goods and rotated stock.
  • Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
  • Ensured clean and organized work environment, complying with safety and hygiene standards.
  • Preformed planograms for my sections of the store.
  • Serving of customers/ eftpos sales. Cash handling.
  • Receiving customers scripts to be placed for dispensary of the pharmacists.
  • Offering and giving customers advice on store products relating to their enquiries/needs.

House keeping/kitchen hand

Resthaven Nursing Home
01.2011 - 01.2017
  • Cleaning residents rooms
  • Making beds & changing linen
  • Cleaning toilets & sluice rooms
  • Assisting residents with daily meals
  • Organising kitchen orders
  • Refilling chemicals for the facility
  • Stocking kitchen food, dating & rotation

Education

Gepps Cross Girls High School
Adelaide, SA
12.2005

Skills

  • Answering customer questions
  • Stocking shelves
  • Receiving incoming supplies
  • Processing payments
  • Delivering exceptional customer service
  • Point-of-sale system
  • Prescription fulfillment
  • Processing orders
  • Filing documents
  • Resolving customer issues
  • Customer service
  • Teamwork and collaboration
  • Excellent communication
  • Cash handling
  • Customer care standards
  • Payment processing
  • Prescription filling
  • Hospitality services
  • Cake decorating skills/ experience
  • Experience in an aged care environment (7 years)
  • Taking incoming orders from customers
  • Ordering products/ stock needed

Certification

The Pharmacy Guild of Australia

Certificate 2 in Pharmacy Community completion.

Completion date- 21/10/2024. SIRCIND002

Timeline

Pharmacy Assistant

National Pharmacies
05.2024 - Current

House keeping/kitchen hand

Resthaven Nursing Home
01.2011 - 01.2017

Gepps Cross Girls High School

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Natasha Carruthers