Natasha Chopra Ganotra

• Leading a team of 15+ members who are currently supporting various applications across the Asia Pacific market.
• Overseeing the ticket queue in ServiceNow (SN), including Incidents, Requests, Tasks, and Change Requests, ensuring timely resolution.
• Preparing and presenting Weekly and Monthly Status Dashboards to Business Partners.
• Participating in CAB meetings with Business stakeholders to discuss and approve changes.
• Providing round-the-clock support for P1 and P2 incidents to ensure critical issues are being addressed promptly.
• Ensuring adherence to SLAs and delivering Root Cause Analysis (RCA) documents for any breaches.

1. Project: Arrow Application Management

• Led a team of 20+ members by assigning tasks, tracking daily activities, and ensuring productivity using ServiceNow.
• Managed the ticket queue in ServiceNow, including Incidents, Requests, Tasks, and Change Requests, to ensure timely resolution.
• Prepared and presented Weekly and Monthly Status Dashboards to the client, providing insights into progress and performance metrics.
• Actively participated in Change Advisory Board (CAB) meetings with business stakeholders to discuss and approve changes.
• Provided 24/7 support for P1 and P2 incidents, ensuring critical issues were addressed promptly.
• Ensured all SLAs were met, and for any breaches, prepared and presented Root Cause Analysis (RCA) documents.
• Prioritized requests with the team, executed three-week sprints using Azure DevOps, and presented progress to the Application Services Owner on the client side.
• Supported and enhanced existing K2 applications while developing new modules based on requirements gathered from business stakeholders.
• Designed user interfaces using out-of-the-box SmartForms features and developed business workflows leveraging various K2 events and activities.
• Administered and optimized databases using SmartBox SmartObjects and custom SmartObjects created with stored procedures.
• Created deployment packages and migrated them across environments using the K2 Package and Deployment (PnD) tool.

2. Project: Code Of Ethics (CoE)

• Collaborated with stakeholders to gather requirements and drive thorough analysis, estimation, and impact assessment, ensuring alignment with business objectives.
• Distributed tasks among team members by assigning activities based on their strengths and expertise.
• Reviewed team-developed code to ensure the delivery of defect-free solutions to higher environments.
• Designed and developed user interfaces leveraging out-of-the-box SmartForms features.
• Created comprehensive business workflows utilizing various K2 events and activities.
• Integrated SmartForms with workflows, ensuring seamless data management within the SQL database.
• Administered and optimized the database using SmartBox SmartObjects and custom SmartObjects built with stored procedures.
• Conducted end-to-end integration testing and peer reviews within the team to minimize defects.
• Prepared deployment packages and migrated them across environments using the K2 Package and Deployment (PnD) tool.
• Diagnosed, analyzed, and resolved reported bugs to deliver reliable and defect-free solutions to end users.

• Engaged with the client to gather requirements, followed by detailed analysis, effort estimation, impact assessment, design, implementation, and testing.
• Designed and developed user interfaces using out-of-the-box SmartForms features.
• Managed comprehensive document handling and storage using SharePoint 2013 capabilities.
• Implemented seamless integration between K2 and SharePoint platforms to enhance the customer experience.
• Developed end-to-end business workflows leveraging various K2 events and activities.
• Integrated SmartForms with workflows, ensuring efficient data management within the SQL database.
• Administered and optimized the database by utilizing SmartBox SmartObjects and custom SmartObjects created through stored procedures.
• Conducted thorough end-to-end integration testing and peer reviews to deliver high-quality, defect-free solutions.
• Prepared deployment packages and migrated them across environments using the K2 Package and Deployment (PnD) tool.
• Diagnosed, analyzed, and resolved reported bugs to ensure the delivery of reliable and defect-free code to end users.

• Collaborated directly with the client to gather requirements, followed by in-depth analysis, impact assessment, design, implementation, and testing.
• Communicated requirements and design specifications to the team, assigning tasks based on individual strengths and expertise.
• Designed and developed user interfaces leveraging out-of-the-box SmartForms features, incorporating runtime literals for handling complex scenarios.
• Engineered comprehensive business workflows using various K2 events and activities.
• Managed the database efficiently by utilizing SmartBox SmartObjects and creating custom SmartObjects through stored procedures or service brokers to implement complex logic.
• Conducted end-to-end integration testing and peer reviews within the team to ensure high-quality deliverables with minimal defects.
• Prepared deployment packages and migrated them across environments using the K2 Package and Deployment (PnD) tool.
• Identified, analyzed, and resolved bugs to deliver defect-free and reliable code to the client.