Natasha Cvetkovska
Horsley
Summary
To work within a team in a reputable organisation which will enable me to utilise my professional skills, natural attributes and a high degree of personal initiative.
A dedicated professional who is well presented, punctual, hard working and loyal to the goals of the firm. People-oriented person with the demonstrated ability to function as part of a team. An enthusiastic self-motivated achiever with extensive experience in retail, and customer service environment. High analytical skills with attention to details Committed, motivated, continually in pursue of personal development. Ability to liaise with all levels and clients, with the flexibility and adaptability to be able to set priorities. Ready for a new challenge. Seeking new opportunity to build a career. Strengths: Eagerness to learn, practical, persistent, diligent, creative, honest, self-starter and able follow directions.
Overview
15
15
years of professional experience
Work History
Home Caretaker
Southern Cross Health Community service
Wollongong
04.2023 - Current
- Participated in continuing education programs designed to enhance professional development skills.
- Ensured client safety by monitoring activity levels while providing supervision during walks outside the home.
- Accompanied clients to medical appointments as needed.
- Assisted clients with mobility challenges in transferring from bed to wheelchair or other seating.
- Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
- Provided emotional support to clients experiencing loneliness or depression.
- Transported clients to social events or recreational activities outside the home environment.
- Maintained daily logs of activities, meals served and medications administered.
- Provided assistance with personal hygiene, including bathing and dressing.
- Assisted with toileting needs and incontinence care for those needing additional support.
- Provided companionship through conversation, outings and shared activities.
- Educated family members regarding proper care techniques for their loved one's special needs.
- Organized and maintained the home environment, ensuring all areas are clean and tidy.
- Developed positive relationships with family members who may be involved in caregiving decisions.
- Prepared nutritious meals according to dietary guidelines provided by dietitians or physicians.
- Cared for pets such as walking dogs, providing food and water and cleaning up after them.
- Provided compassionate care for patients with disabilities and developmental challenges.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Opened and closed buildings daily by unlocking and locking doors and managing security system.
- Ensured security of buildings by locking doors, closing windows, and setting alarm systems.
- Monitored property for signs of damage or wear and initiated repair or replacement procedures.
Kitchen Hand Catering Assistant
Wollongong Private Hospital
01.2017 - 04.2023
- Making sure that the chef has everything they need to carry out their duties
- Assisting the Kitchen Manager in food prepping, cooking and cleaning
- Entering recipes and ingredients into spreadsheets
- Completing a list of tasks every day
- Helping to prepare and serve meals for patients
- Washing up dishes and kitchen utensils
- Cleaning kitchen work surfaces
- Disposing of rubbish and waste
- Putting away equipment and utensils that are not being used, not leaving them lying around
- Assisting in the serving of meals
- Setting up the kitchen service counter
- Serving food in the correct portions
- Reporting to the Kitchen Manager any defects in equipment or procedures that do not meet the required Health & Safety standards
- Mopping up any spills immediately
- Plating meals to an exceptionally high standard
- Accurately following instructions and orders from senior managers
- Remaining calm under pressure
- Have a of Food Hygiene certificates and qualifications
- Physically fit and able to do hard and strenuous tasks
- Able to understand and follow instructions
- Willing to work unsociable hours to get a job done
- Sets very high standards for herself
- Able to work a variety of shifts including evenings, weekends and holiday periods
- Areas of expertise: Food preparation, Kitchen cleanliness, Preparing ingredients, Food handling
Customer Service/Deli Assistant
Poveli Deli Café Oatley
01.2013 - 01.2017
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers and accept payment, or prepare finance arrangements (e.g. Invoices and contracts)
- Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Package goods for customers and arrange delivery
- Price, stack and display items for sale, and keep the store tidy and attractive
- Be aware of health, safety and welfare issues and practices
- Participate in stocktaking (counting and describing the goods in stock)
- Arrange for the repair of damaged goods, or advise on needed repairs
- Order items
- Arrange products in attractive displays
- Work as part of a team.
- Achievements: Motivated all new staff and trained staff when annual recruitment drive was undertaken.
- Commended on excellent customer service when mystery shopper undertook customer service testing.
Customer Service/Administration
Sam's Warehouse
01.2010 - 01.2013
- Answering of incoming calls and general inquiries.
- Ordering of all required stock and stationary for business center.
- Provided weekly statistical reports to manager on weekly outcomes.
- Excellent understanding of MS office programs.
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers and accept payment, or prepare finance arrangements (e.g. Invoices and contracts)
- Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Package goods for customers and arrange delivery
- Price, stack and display items for sale, and keep the store tidy and attractive
- Be aware of health, safety and welfare issues and practices
- Participate in stocktaking (counting and describing the goods in stock)
- Arrange for the repair of damaged goods, or advise on needed repairs
- Set budgets & targets for the month.
- Order items
- Arrange products in attractive displays
- Work as part of a team.
- Achievements: Motivated all new staff and trained staff when annual recruitment drive was undertaken.
- Commended on excellent customer service when mystery shopper undertook customer service testing.
Education
Certificate II in Spoken & Written English -
01.2010
Higher School Certificate -
Taki Daskalo High School
01.2000
Skills
- Food preparation
- Kitchen cleanliness
- Preparing ingredients
- Food handling
References
- Zoran Stojanovski, Owner/Operator, Poveli Deli Cafe, 0415 334 990
- Diana Anevska, Manager, 0410 636 072
Educational Development
- Higher School Certificate, 00, Taki Daskalo High School
- Certificate II in Spoken & Written English, 10
- NSW C Class Driver's License
- Computer Literate
Career Outline
- Wollongong Private Hospital, Kitchen Hand Catering Assistant, 01/01/17, Current
- Poveli Deli Café Oatley, Customer Service/Deli Assistant, 01/01/13, 01/01/17
- Sam's Warehouse, Customer Service, 01/01/10, 01/01/13
Timeline
Home Caretaker
Southern Cross Health Community service
04.2023 - Current
Kitchen Hand Catering Assistant
Wollongong Private Hospital
01.2017 - 04.2023
Customer Service/Deli Assistant
Poveli Deli Café Oatley
01.2013 - 01.2017
Customer Service/Administration
Sam's Warehouse
01.2010 - 01.2013
Certificate II in Spoken & Written English -
Higher School Certificate -
Taki Daskalo High School