Natasha Douglass
Hoppers Crossing,VIC
Summary
Experienced in fast-paced dining environments, demonstrating efficiency in table bussing while ensuring cleanliness and organization of dining areas. Knowledgeable about menu items, including ingredients and preparation methods, facilitating informed customer service. Proficient in payment processing through cash registers and point-of-sale systems, contributing to accurate cash management. Collaborated with team members to enhance service delivery by assisting with beverage refills and food delivery, maintaining a courteous demeanor throughout interactions.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Wait Staff Member
Spotswood hotel
Spotswood, Vic
10.2023 - Current
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Processed payments accurately using cash registers or point-of-sale systems.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Commercial Cleaner
Sonic Cleaning
, Vic
07.2018 - Current
- Vacuumed carpets and upholstery
- Kept records of hours worked, supplies used, and tasks completed each day.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Dust furniture, walls, machines and equipment.
- Cleaned and sanitized restrooms using appropriate cleaning products.
Bartender
Rose of Australia
Williamstown , Vic
04.2017 - 09.2023
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Parental Duties
Stay At Home Mum
, VIC
11.2008 - 07.2018
Education
Certificate I - General Education For Adults
Jesuit Community College
01.2018 - 07.2018
Werribee Secondary Collage
Werribee , VicCertificate 2 - Hospitality Operations
Student Training For Hospitality Service
Hoppers Crossing, Vic 01.2002 - 12.2002
Certificate 3 - Hospitality Commercial Cookery
Swinburne University of Technology
Prahan, Vic 01.2003 - 06.2006
Skills
- Payment processing
- Menu knowledge
- Customer service
- Cash management
- Alcohol regulations
Certification
- RSA
- Working With Children Check
Timeline
Wait Staff Member
Spotswood hotel
10.2023 - Current
Commercial Cleaner
Sonic Cleaning
07.2018 - Current
Certificate I - General Education For Adults
Jesuit Community College
01.2018 - 07.2018
Bartender
Rose of Australia
04.2017 - 09.2023
Parental Duties
Stay At Home Mum
11.2008 - 07.2018
Certificate 3 - Hospitality Commercial Cookery
Swinburne University of Technology
01.2003 - 06.2006
Certificate 2 - Hospitality Operations
Student Training For Hospitality Service
01.2002 - 12.2002
Werribee Secondary Collage