NATASHA GRIBBLE
The Gap,Australia
Summary
Dedicated Customer Service Professional with over 10 years of experience, skilled in delivering exceptional service and resolving issues efficiently. Strong communication, organizational, and problem-solving abilities contribute to building positive relationships and enhancing customer experiences. Committed to handling every interaction with professionalism and care, ensuring satisfaction for diverse clientele.
Overview
9
9
years of post-secondary education
14
14
years of professional experience
Work History
Concierge Team Member
Karmo Car Subscription
Hamilton, QLD
04.2026 - Current
- Identified and resolved guest issues proactively by anticipating needs based on prior interactions.
- Managed client inquiries and provided exceptional customer service to enhance client satisfaction.
- Assisted clients in selecting appropriate car subscription options tailored to their needs.
- Coordinated vehicle logistics and scheduling to enhance fleet availability for clients.
- Streamlined check-in/check-out processes, reducing turnaround time for vehicle access.
Administrative Assistant
Benex Civil
Greenbank, Queensland
06.2021 - 12.2022
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
- Managed office supply inventory, ensuring availability and cost-effectiveness.
- Handled payroll activities for 10 to 50 employees.
- Answered 50+ calls daily, delivering exceptional customer service and resolving inquiries promptly.
- Managed accounts payable and receivable processes to ensure timely financial transactions. always within the expected time frames.
- Investigated any accounting discrepancies.
Sales And Service Consultant
Bupa
Westfield Chermside
01.2013 - 02.2017
- Achieved sales targets by effectively addressing member needs and streamlining service processes.
- Corporate account meetings and Corporate Visits.
- Conducted training sessions for new staff to ensure understanding of company policies and procedures.
- Conducted weekly training sessions with staff to ensure compliance with new healthcare requirements.
- Trained new staff on processes and procedures to enhance team capability.
- Focused on achieving sales targets by implementing effective sales strategies and customer engagement.
- Daily running of the branch.
- Managed opening and closing of branch to ensure compliance with security protocols and operational procedures.
- Oversaw daily operations of the branch to ensure smooth functioning and customer satisfaction.
Education
Bachelor of Science - Psychological Science
University of Southern Queensland
Qld, Qld 01.2018 - 08.2026
Skills
- Customer subscription options
- Automobile service knowledge
- Customer service excellence
- CRM utilization
- Attention to detail
- Issue resolution
- Task coordination
- Verbal communication
- Client relations
- Teamwork
- Microsoft Office proficiency
- Customer satisfaction
Timeline
Concierge Team Member
Karmo Car Subscription
04.2026 - Current
Administrative Assistant
Benex Civil
06.2021 - 12.2022
Bachelor of Science - Psychological Science
University of Southern Queensland
01.2018 - 08.2026
Sales And Service Consultant
Bupa
01.2013 - 02.2017