Natasha Kumar

• .Provided emotional support during challenging times by offering a compassionate ear or comforting presence.
• Demonstrated flexibility in adapting to changing work schedules or assignments based on the varying needs of residents.
• Assisted with daily living activities, ensuring each resident''s comfort and safety.
• Training for managing medications responsibly under nurse supervision for proper distribution according to prescription instructions.
• Advocated for residents' preferences, comfort, and health concerns by promptly escalating to nursing staff and families.
• Observed and reported subtle changes in residents' condition, mood, or behaviour to ensure early intervention.
• Promoted dignity and autonomy by offering choices in daily care routines and encouraging independence where possible.

• Self-motivated, with a strong sense of personal responsibility.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimise treatment planning and care delivery.
• Worked with peers, to create specific plans for individual patients and discuss ways to resolve issues
• Patient care including activities of daily living.
• Reduced risks of patient infection and cross- contamination by cleaning and sterilising equipment.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

• Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
• Increased sales revenue through effective product demonstrations and persuasive communication skills.
• Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
• Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
• Achieved personal sales goals consistently through effective time management and prioritization of tasks.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
• Planning organising daily work schedule
• Sales and upselling of product
• Taking leadership in training of new staff with management during periods of no management

• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Multiple responsibilities liaising through nursing and administration staff, with management of patient data and coordinating patient data.
• Taking leadership in training new staff in swabbing and registration of patients
• Performing and managing swab samples of clients at clinic
• Patient education on procedure and responsibilities e.g., close contact education and precautions
• Patient risk, infection and health and safety assessments

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Processing client due diligence reviews
• Reviewing clients comply with AML/CTF act
• Meeting KPI , Handling complaints
• Responding and directing client emails in a timely manner
• Adapting to systems such as Excel, Fortress, T24 and PEGA in a
  short time

• Worked well in a team setting, providing support and guidance.
• Coordinating with Administration and Nursing staff in flow of very busy client load throughout centre Duties in transportation of

• Vaccines through Cold Chain

• Administration duties, scheduling appointments, and procedures

• Responsibility of observing client reactions to vaccination

• Training new staff members in observation & cold chain

• Education and reassurance to clients of Covid 19 and the vaccines