NATASHA MARSH
Flagstone
Summary
Energetic and consistent individual with a proven track record of creating clean, comfortable, and inviting rooms for guests. Extensive experience in all aspects of hotel housekeeping, including thorough room cleaning and replenishing amenities. Well-equipped to ensure a pleasant stay for every guest. Expertise in adhering to strict sanitation and safety standards, guaranteeing a healthy and secure environment. Excellent organizational and communication skills for effective task management and exceptional service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's
12.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
House Keeping
Kerry Court Central Motel
11.2023 - 06.2024
- Performed housekeeping duties including laundry
- Facilitated communication between departments such as housekeeping and engineering when necessary
- Maintained cleanliness standards throughout the facility by performing general housekeeping duties
- Investigated complaints from guests regarding quality of services provided by housekeeping staff members
Education
No Degree - Tourism And Hospitality
The Kooranyn International School
Kooralbyn, Qld11-2026
Skills
- Housekeeping proficiency
- General housekeeping abilities
- Cleaning Duties
- General housekeeping duties
- Laundry Tasks
- Customer service
- Active listening
- Relationship building
- Critical thinking
Awards
Sports
Timeline
Customer Service Representative
McDonald's
12.2024 - 03.2025
House Keeping
Kerry Court Central Motel
11.2023 - 06.2024
No Degree - Tourism And Hospitality
The Kooranyn International School
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