Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natasha McQuillan

Secret Harbour

Summary


Diligent with robust background in managing front-of-house operations. Successfully improved guest satisfaction and streamlined service processes. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Front of House Supervisor

Pearls Burgers
03.2024 - 03.2025
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
  • Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
  • Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.

Barista

Chalet and Co
10.2023 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Residential Childcare Worker

Bayview Childcare
08.2021 - 09.2023
  • Facilitated group therapy sessions that addressed common challenges faced by residents such as anger management, social skills development, and self-esteem building.
  • Enhanced overall residential experience by implementing structured daily routines and activities for children.
  • Collaborated with therapists, social workers, and other professionals to create comprehensive treatment plans for each resident''s emotional development.
  • Promoted healthy lifestyle choices by incorporating physical activity and nutritious meals into daily routines.
  • Coordinated family visitation schedules and supervised interactions between children and their families, fostering stronger relationships for long-term success.

Teaching Assistant

Beetham Primary School
01.2019 - 01.2021
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.

Education

Certificate III - Children's And Families Practioner

Kendal College
United Kingdom
09-2023

Skills

  • Workplace safety
  • Hospitality industry
  • Food safety compliance
  • Guest relations

Languages

English
Full Professional

Timeline

Front of House Supervisor

Pearls Burgers
03.2024 - 03.2025

Barista

Chalet and Co
10.2023 - 03.2024

Residential Childcare Worker

Bayview Childcare
08.2021 - 09.2023

Teaching Assistant

Beetham Primary School
01.2019 - 01.2021

Certificate III - Children's And Families Practioner

Kendal College
Natasha McQuillan