Natasha McQuillan
Secret Harbour
Summary
Diligent with robust background in managing front-of-house operations. Successfully improved guest satisfaction and streamlined service processes. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Pearls Burgers
Noosa, QLD
03.2024 - 03.2025
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Barista
Chalet and Co
Noosa, QLD
10.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Residential Childcare Worker
Bayview Childcare
United Kingdom
08.2021 - 09.2023
- Facilitated group therapy sessions that addressed common challenges faced by residents such as anger management, social skills development, and self-esteem building.
- Enhanced overall residential experience by implementing structured daily routines and activities for children.
- Collaborated with therapists, social workers, and other professionals to create comprehensive treatment plans for each resident''s emotional development.
- Promoted healthy lifestyle choices by incorporating physical activity and nutritious meals into daily routines.
- Coordinated family visitation schedules and supervised interactions between children and their families, fostering stronger relationships for long-term success.
Teaching Assistant
Beetham Primary School
United Kingdom
01.2019 - 01.2021
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Education
Certificate III - Children's And Families Practioner
Kendal College
United Kingdom 09-2023
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
Languages
English
Full Professional
Timeline
Front of House Supervisor
Pearls Burgers
03.2024 - 03.2025
Barista
Chalet and Co
10.2023 - 03.2024
Residential Childcare Worker
Bayview Childcare
08.2021 - 09.2023
Teaching Assistant
Beetham Primary School
01.2019 - 01.2021
Certificate III - Children's And Families Practioner
Kendal College