Natasha McQuillan
Secret Harbour
Summary
Diligent with robust background in managing front-of-house operations. Successfully improved guest satisfaction and streamlined service processes. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Pearls Burgers
03.2024 - 03.2025
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Barista
Chalet and Co
10.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Residential Childcare Worker
Bayview Childcare
08.2021 - 09.2023
- Facilitated group therapy sessions that addressed common challenges faced by residents such as anger management, social skills development, and self-esteem building.
- Enhanced overall residential experience by implementing structured daily routines and activities for children.
- Collaborated with therapists, social workers, and other professionals to create comprehensive treatment plans for each resident''s emotional development.
- Promoted healthy lifestyle choices by incorporating physical activity and nutritious meals into daily routines.
- Coordinated family visitation schedules and supervised interactions between children and their families, fostering stronger relationships for long-term success.
Teaching Assistant
Beetham Primary School
01.2019 - 01.2021
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Education
Certificate III - Children's And Families Practioner
Kendal College
United Kingdom 09-2023
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
Languages
English
Full Professional
Timeline
Front of House Supervisor
Pearls Burgers
03.2024 - 03.2025
Barista
Chalet and Co
10.2023 - 03.2024
Residential Childcare Worker
Bayview Childcare
08.2021 - 09.2023
Teaching Assistant
Beetham Primary School
01.2019 - 01.2021
Certificate III - Children's And Families Practioner
Kendal College
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