Natasha Robertson
South Yunderup,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant - Product Administrator
Quattro Project Engineering
Pinjarra, WA
08.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined and prepared quotes, purchase orders and invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored and maintained office supplies inventory, ensuring availability of essential items without overstocking and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Owner and Photographer
Forever and a Day Photography
Pinjarra, WA
05.2022 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Offered image proofs to help clients choose best photos from shoot.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
- Developed structured archiving system for photo storage, ensuring easy access and organization of thousands of images.
- Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
- Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
- Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
- Assisted clients with creative ideas for photography needs.
- Collaborated with other photographers and videographers to capture special events.
Administrative Assistant - Tax Consultant
H&r Block
Kalgoorlie, WA
07.2011 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained a neat and tidy office environment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Educated clients about the impact of life events on their taxes, helping them make informed decisions.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Reviewed client financial statements to ensure proper classification of expenses for optimal tax benefits.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Prepared accurate tax returns for individuals and businesses within required deadlines.
- Offered clients recommendations to reduce tax liabilities.
- Calculated estimated tax payments for clients.
- Completed and filed returns with tax departments.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
Certificate II In Business -
Central Regional TAFE
WA12.2010
Skills
- Excellent Customer Service
- Office Administration Duties
- Quick and proficient learner
- Excellent time management skills
- Data Entry
- Advanced Computer Skills
- Microsoft Word
- Excel spreadsheets
- Filing
- Critical Thinking
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Appointment Scheduling
- Recordkeeping
- Invoice Processing
Timeline
Administrative Assistant - Product Administrator
Quattro Project Engineering
08.2023 - 11.2024
Owner and Photographer
Forever and a Day Photography
05.2022 - 10.2024
Administrative Assistant - Tax Consultant
H&r Block
07.2011 - 11.2017
Certificate II In Business -
Central Regional TAFE